Experienced Barista – Artisan Roastery Coffee Houses (Chippenham) 30/03
At Coffee Gems, we don’t just serve coffee; we host an experience. Our coffee house and roastery are built on heritage, we have a commitment to excellence and locally roast only the world’s top 1% quality beans. We are looking for an experienced barista who's deeply interested in speciality coffee and views hospitality as a craft, taking pride in being the heart of a local community.
This is a role for a professional who is as comfortable perfecting a flat white as they are managing bean recommendations, the flow of a busy room and making every customer feel like a regular.
We are looking for someone who understands that Artisan applies to the service as much as the beans.
- You don’t just wait for orders; you manage the environment. You notice the uncleared table, the customer waiting for a recommendation, and the vibe of the shop.
- You possess the muscle memory of a seasoned Barista; dialling in, milk texturing, and latte art are second nature, allowing you to remain present and engaging with customers while you work.
- You are warm, friendly, and accessible. You can talk comfortably about bean origins and brewing methods without being exclusionary.
To maintain our high standards, we need a consistent team member who can commit to the business.
- This is a specialist role. You must have proven, professional Barista experience in a fast-paced environment.
- A minimum of 15 hours per week. You need to be available for a flexible 7-day rota, including regular weekend shifts as well as mid-week.
- Ideally, you live in or very near Chippenham, allowing you to truly become a part of our local coffee culture.
Key responsibilities
Coffee & beverage preparation
- Prepare and serve a full range of espresso-based drinks, filter coffee, and specialty beverages to the highest quality standards.
- Operate, clean, and maintain coffee equipment, including espresso machines, grinders, and brewing tools.
- Demonstrate latte art skills and a passion for coffee technique and consistency.
- Manage milk, pastries and other ingredients to ensure proper stock rotation and freshness.
Customer service & sales
- Provide friendly, knowledgeable, and efficient service to every customer.
- Accurately take orders and handle cash and card transactions using the point-of-sale (POS) system.
- Engage with customers to build rapport and a strong sense of community.
- Answer questions about our coffee beans, coffee equipment, drinks and food menu (including allergen information), and wider products.
Daily operations
- Maintain the cleanliness and organisation of the coffee bar, seating areas, and restrooms.
- Assist with opening and closing procedures, including setting up and securing the space.
- Ensure proper storage, rotation, and display of retail coffee beans and food items.
- Assist with inventory counts and communicate stock needs to managers/directors.
Food safety & compliance
- Maintain high standards of personal hygiene and food safety at all times.
- Ensure all food handling, storage, and preparation procedures adhere to UK food safety regulations.
- Conduct regular cleaning tasks as part of a daily and weekly schedule.
Essential requirements
- Proven experience as a barista in a coffee shop or café setting.
- Knowledge of specialty coffee, including different brewing methods and bean characteristics.
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Flexibility to work varied hours, including weekends.
- Solid understanding of dietary requirements, including allergen management protocols.
Desirable experience
- Experience with a range of coffee brewing equipment.
- Basic food safety certification.
- Previous experience with a POS system.
- Latte art proficiency.
Personal qualities
- Passionate about coffee culture and quality.
- Team player with a positive, can-do attitude.
- Highly organised and detail-oriented.
- Friendly, approachable, and able to build a rapport with customers.
- Proactive and willing to take on additional responsibilities as needed.
What we offer
- Competitive hourly wage of £13.00 per hour.
- A supportive, and friendly team environment.
- On-the-job training and professional development opportunities.
- The chance to work with high-quality ingredients and equipment.
- Creative input into new beverage and business ideas.
Job Type: Permanent
Pay: £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
