Treatment Coordinator
Full-Time Position (Part-Time Considered)
Due to continued growth and expansion, we are seeking enthusiastic and professional Treatment Coordinators to join our friendly and patient-focused team at our Airdrie Practice. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional patient care and contributing to the continued success of a state-of-the-art Orthodontic practice.
As a Treatment Coordinator, you will play a key role in guiding patients through their treatment journey, providing outstanding customer service, and supporting the promotion and growth of the practice.
Key Responsibilities
- Conduct non-clinical consultations with patients interested in private treatments and support progression to clinical consultations.
- Confidently discuss treatment options, including orthodontic brace systems and finance solutions.
- Provide professional support to patients by handling enquiries, concerns, and feedback in person, via telephone, and in writing.
- Build strong relationships with prospective and existing patients, ensuring an exceptional patient experience throughout their journey.
- Maintain accurate patient records and manage enquiry databases in line with confidentiality and data protection requirements.
- Support the promotion and marketing of the practice through social media content, campaigns, events, and Open Days.
- Assist patients with finance applications and available payment options.
- Proactively contribute to practice growth and achievement of commercial targets.
- Attend training sessions, meetings, and development opportunities to maintain up-to-date knowledge of treatments, products, and services.
- Work collaboratively within a busy team environment while also being able to manage responsibilities independently.
About You
The successful candidate will be commercially aware, highly organised, and confident communicating with patients and colleagues alike. You will be proactive, solutions-focused, and passionate about delivering excellent service.
Essential Skills & Experience
- Minimum 1–2 years’ dental nursing experience.
- GDC registered.
- Excellent verbal and written communication skills.
- Strong organisational skills and the ability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Commercial awareness with an understanding of practice growth and income generation.
- Professional, approachable, and patient-focused manner.
- Knowledge and experience of social media platforms.
- Proactive attitude with strong problem-solving abilities.
Desirable
- Experience using the SFD system (training will be provided).
What We Offer
- Competitive remuneration package with sales incentives.
- Ongoing training and career development opportunities.
- Enhanced holiday entitlement based on length of service.
- Employee referral reward scheme.
- Uniform provided.
Position Details
- Full or Part Time Considered
- Salary to be confirmed
To join our amazing team, please send your CV and covering letter to:
[email protected]
[email protected]
Pay: £26,325.00-£28,000.00 per year
Work Location: In person
