Customer Service Assistant
Salary: Up to £25,000 Basic Salary
Location: King's Lynn, Norfolk
Reporting To: Service Desk Team Lead
About Workplace IT
Workplace IT Technologies is a Digital Transformation and Digital Safeguarding partner trusted by leading Health and Social Care organisations across the UK and Ireland. We help our clients improve digital services, strengthen compliance and governance, protect vulnerable people and create safer, more effective digital environments.
Key Responsibilities
Answer approximately 500 inbound client calls per week.
Log support requests accurately within our service management platform.
Transfer calls and requests to the appropriate colleagues where necessary.
Update clients on the progress of their support tickets.
Maintain accurate records of all client interactions.
Assist with ticket administration and service desk activities.
Provide cover for Service Coordinators during periods of absence.
Support the wider team with administrative and office-based tasks.
Help deliver an excellent customer experience.
Skills & Experience
A professional and friendly telephone manner.
Excellent communication skills.
Good organisational and time management skills.
Strong attention to detail.
The ability to manage multiple priorities.
Confidence communicating with clients and colleagues.
A positive and reliable approach to work.
Good Microsoft Office skills, particularly Outlook, Excel and Word.
The ability to work effectively in a fast-paced environment.
Previous customer service, administration or office experience would be advantageous.
An interest in technology would be beneficial, although full training will be provided.
What We Offer
£24,784.50 basic salary.
25 days annual leave plus Bank Holidays.
Contributory NEST Pension Scheme.
Private Healthcare Plan including health, dental and optical cover.
Personal Learning and Development Plan.
Monthly one-to-one reviews.
Clear progression opportunities.
Collaborative and supportive team culture.
Regular team social events.
Dell laptop, dual monitors, docking station and headset.
Free on-site parking.
Free hot and cold drinks, snacks and fruit.
Working Pattern
Monday to Friday
Shift Option 1: 8:00am to 4:30pm, or
Shift Option 2: 9:00am to 5:30pm
Office based at our King's Lynn office.
Location
Workplace IT Technologies
King's Lynn Innovation Centre
1 Innovation Drive
King's Lynn
Norfolk
PE30 5BY
Interview Process
Stage 1: 30-minute Microsoft Teams interview.
Stage 2: 60-minute face-to-face interview in King's Lynn.
Stage 3: Enhanced DBS check and employment references.
Pay: Up to £25,000.00 per year
Work Location: In person
