Job summary
Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities.
Also, to support the day-to-day sales activities of the business by delivering excellent customer service, handling customer orders, enquiries, queries and give support to the Sales department Line Manager & Senior Management teams. organising logistics and deliveries with the warehouse and purchasing team, to ensure customers receive the correct goods on time.
Overall scope
Key responsibilities
· Develop new and existing customer relationships by offering excellent customer service.
· Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management
· Answering sales and enquiry calls and emails.
· Processing sales quotations, sales orders & customer returns
· Sales Support to Vendor Managed Inventory
· Kit operations including Quotations, Kit Amendments, MRP, Productions Orders, BoM’s, booking in and releasing kits.
· Responding to customer queries in a professional and timely manor
· All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems.
· Actioning customer queries and resolving account issues in a professional and timely manner.
· Customer Reports issuing and processing.
General responsibilities
· Helping with basic IT requirements, printing issues, labelling issues
· Checking/picking stock when needed.
· Carrier distribution – using UPS via online portal.
· Picking up colleague emails/ orders/ enquiries when needed.
· Holiday cover and support to other departments
Skills and qualifications
· Experience in Sales, Customer Service, or similar role
· Excellent communications skills. Clear and confident telephone manor
· Organisation, individual initiative, flexibility, and time management
· Competent using Microsoft packages including Word, Excel, Outlook & PowerPoint
· Experience with stock & accounting software such as SAP or SAGE favourable
· Computer literate and can solve basic IT issues.
· GCSE’s Grade A*-C Maths & English or equivalents
Further education favourable (A-Level, NVQ, Higher Education)
Pay: £16,900.00-£17,400.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
