JOB SUMMARY: Responsible for the service, aftermarket equipment delivery and maintenance activities for an assigned area and Cactus International products . These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance orders and field services engineering. Delivery of Aftermarket Equipment and spares. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit.
Ensures that Cactus International maximizes its short and long term revenue, profit and cash collection opportunity by enabling flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.
ESSENTIAL FUNCTIONS, ROLES, AND RESPONSIBILITIES: Essential duties and responsibilities include the following.
- Oversee the budget and P/L for the area of responsibility.
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Communicates across direct organization.
- Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
- Handles latitude in project techniques.
- Project process requires choosing right approaches.
- Employees should have technical know-how.
- Handles diverse clients in a region.
- Follows frameworks to get through the processes.
- There is room for negotiating and client specific conditions
- Ensure HSE and QA standards and KPI’s are followed and met
EDUCATION, TRAINING, EXPERIENCE:
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
- Minimum of 3 additional years of experience in Customer Service Management.
- Prowen technical product knowledge/ Field experience
CERTIFICATIONS, LICENSES, REGISTRATIONS:
JOB KNOWLEDGE, SKILLS, ABILITIES:
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
SUPERVISORY RESPONSIBILITIES: Carry out managerial responsibilities by the Company's policies and applicable laws.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law.
Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture. This position may require working in potentially hazardous environments if you are traveling to a branch or plant location. Ensure that you follow all safety guidelines that are required when working in the field, branch or manufacturing facility.
This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:
- Sit for extended periods at a desk and work on a computer
- Use hands to finger, handle, or feel objects, tools, or controls
- Reach with hands and arms
- Talk and hear
- Occasionally lift and/or move up to 25 pounds
- Walk or stand periodically throughout the day
- Maintain sustained concentration on computer screens
- Work under deadlines with frequent interruptions
The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
Cactus Companies maintains a drug-free workplace and participates in E-Verify.
