Wealthtime is an award-winning investment platform that helps advisers deliver the best outcomes for their clients, bringing together smart technology and expert support. In the last year, we’ve taken bold steps to future-proof our proposition, entering a strategic partnership with Wipro and strengthening our relationship with GBST. This 10-year partnership guarantees automatic annual upgrades ensuring we’re always on the very latest technology, enhanced functionality, improved security, and regulatory resilience.
With over £12 billion in assets under administration and a growing team of more than 100 professionals, we’re building something truly exceptional.
Our culture is driven by three core behaviours—Seek Opportunity, Nurture Each Other, and Simply Get Going—empowering our people to innovate, collaborate, and create meaningful impact every day.
Wealthtime is part of Quanta group, a next-generation financial services Group, providing a full wealth management service through three core businesses – Wealthtime, Copia Capital Management and Craven Street Wealth.
The Operational Oversight Manager is responsible for supporting the Head of Operational Oversight in providing effective oversight, monitoring and challenge across operational functions, outsourced service providers, and key business processes. The role plays a critical part in ensuring operational activities are delivered in line with regulatory requirements, internal policies, service level expectations, and risk appetite.
The role will assist in the production of governance reporting, leading oversight assurance reviews, supplier monitoring, risk assessments, control effectiveness testing, and remediation activity, helping to ensure a strong operational control environment across the business.
Key responsibilities:
Operational Supplier and Outsourcing Oversight
- Support the delivery of the Operational Oversight Framework across the business and third party suppliers.
- Conduct technical oversight assurance reviews of key operational processes and controls.
- Review service reports, MI packs and operational performance data.
- Monitor supplier performance against contractual obligations and service level agreements, agreed service standards, KPIs and KRIs.
- Identify emerging risks, control weaknesses and operational issues, escalating where appropriate.
- Maintain oversight records, evidence and action trackers.
- Assist with supplier governance meetings and document key outcomes and actions.
- Track supplier remediation activity and ensure timely completion of actions.
Governance and Management Information
- Produce high-quality management information, dashboards and oversight reporting.
- Prepare governance packs for committees, boards and senior management meetings.
- Analyse trends, operational incidents and performance metrics to identify areas requiring attention.
- Maintain action logs and provide regular progress updates.
Risk and Controls
- Complete Risk and Control Self-Assessments (RCSAs) and control reviews.
- Lead thematic reviews and deep-dive investigations.
- Support assurance delivery across the 3 lines of defence
Regulatory and Compliance Support
- Assist in ensuring operational processes align with FCA regulations and internal policies.
- Support regulatory change implementation impacting operational functions.
- Provide evidence and information in support of audits, compliance reviews and regulatory requests.
- Maintain awareness of regulatory developments relevant to operations and outsourcing.
Stakeholder Management
- Build effective working relationships across Servaada Operations, Wealthtime Risk, Compliance, Technology and third-party providers.
- Support and challenge operational areas where performance, risk or controls fall below expectations.
- Communicate findings clearly and professionally to stakeholders at all levels.
- Support the Head of Operational Oversight with ad hoc requests, investigations and strategic initiatives.
Continuous Improvement
- Identify opportunities to improve operational efficiency, controls and customer outcomes.
- Support the development and embedding of enhanced policies, procedures and operating models.
- Drive a culture of accountability, ownership and continuous improvement across Financial Crime Operations.
- Contribute to strategic initiatives designed to strengthen Wealthtime's financial crime framework.
Essential
- Experience within Financial Services, Wealth Management, Platforms, Asset Management or Banking.
- Experience of outsourced service provider oversight.
- Experience operating within key regulation. Consumer Duty/CASS/SYSC 8/MIFID 2 etc
- Understanding of operational risk management and control environments.
- Experience analysing data and producing management information.
- Strong report writing and presentation skills.
- Excellent organisational and stakeholder management skills.
- Ability to challenge constructively and independently.
- Strong attention to detail with a risk-focused mindset.
- Proficiency in Microsoft Excel, PowerPoint and Word.
Desirable
- Knowledge of FCA regulatory requirements, including SYSC and outsourcing expectations.
- Experience supporting governance committees and board reporting.
Competitive Compensation: We offer a competitive salary that reflects your skills and contributions.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.
Yearly Discretionary Bonus: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.
Generous Holiday Package: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.
Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.
Professional Growth: We're committed to your professional development and will support and encourage your career advancement.
Comprehensive Health: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.
Financial Security: Prepare for your future with our Group contributory pension scheme.
Travel with Ease: We offer interest-free season ticket loans to help with travel costs.
Giving Back: You can participate in our Wealthtime Foundation Day to support charitable activities.
Opportunities for Growth: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.
Recognition Matters: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.
Wealthtime is an equal opportunities employer that places high value on a diverse and inclusive workplace. We recognise that people work in different ways, appreciate alternative viewpoints, celebrate individuality, and cultivate a culture where everyone can be their authentic selves at work. We are deeply committed to fostering a diverse workforce and welcome applications from individuals of all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, abilities, and long-term health conditions.
