Overview
At SDG Access Limited, we are a growing SME specialising in the supply, installation, and maintenance of all types of automatic and industrial doors, gates, and barriers across the UK. As a proud family run business, we’ve built a strong reputation for our attention to detail, reliability, and commitment to customer satisfaction.
We now have an excellent opportunity for an Operations Administrator to join our Key Accounts Department at our head office in Navenby, Lincoln.
Key Responsibilities
· To support the Key Accounts Team by ensuring all customer jobs are processed accurately, on time, and with appropriate customer updates
· To carry out administrative tasks as required, ensuring impeccable attention to detail and customer service
Duties
· Update and ensure RAMS have been distributed to customers where required
· Book works in with customers and deploy jobs to engineers
· Process completed paperwork and send to customers where required
· Raise and prepare quotations for smaller repair works
· Upgrade quotations and request purchase orders
· Send prepared quotations to customers in a timely manner, ensuring SLA’s are met
· Be proactive in managing a high level of work in a fast moving, constantly changing environment
· Update customer portals as required
· Daily usage of Microsoft programs, particularly Excel – updating data in real time to ensure customers receive up to date information
· Provide holiday/absence cover support to other admin roles as required
· Raise call outs and schedule onto the CRM planner
· Be on the on-call rota to deal with out of hours emergency call outs
· Arrange and coordinate sub-contractors for attendance where required
· Keep jobs updated on the CRM system with any changes, using the flag system and office notes to ensure that all changes/updates are recorded
· Any other administrative tasks as required to support the Key Account Coordinators
Qualifications
· Similar operations or administrative experience
· Competent computer skills and experience of working with a CRM system
· Proactive and flexible approach to workload
· Good focus and attention to detail
· Experience of working in a fast paced and time sensitive environment
· Enthusiastic, positive, and highly motivated attitude
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
Work Location: In person
