- Commerce and AI Consultant
Location- London
Level- Consultant
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Commerce & AI practice helps organisations design, build, and scale modern digital commerce ecosystems — embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.
We are entering an exciting era of agentic commerce — where new AI channels, AI agents and enhanced customer experiences are reshaping how people discover, evaluate, and buy online. We are looking for those who are energised by this shift, and want to be at the forefront of defining what it means for our clients at Accenture as the world's largest consultancy.
About the
You bring expertise in ecommerce strategies and / or operations, with exposure to how ecommerce works, the key technology players involved, a good understanding of the key channels which drive traffic, conversion and sales, and a passionate interest in the disruptive commerce changes ahead. You are energised by the explosion of LLM-influenced online commerce journeys (e.g. Gemini, ChatGPT), to the launch of immersive conversational-AI experiences, to the of AI in optimising core commerce processes and operational support models.
A basic understanding of the agentic commerce landscape and hands-on curiosity with AI tooling are central to this – passion to become an expert in our team is critical. You are a problem solver with strong digital commerce experience in industry or consulting, comfortable working in fast-paced environments and directly with multi-disciplinary teams. You will be confident building your own strategic insights and recommendations to drive value for our clients – and then delivering them.
Working closely with clients to understand challenges, capture needs and requirements and contribute to commercially grounded solutions that advance their goals across ecommerce strategy, operations and technology capabilities
Applying your knowledge of commerce technology across areas such as commerce platforms, search and merchandising or content and data systems to help clients make well-informed, platform agnostic decisions
Adopting and applying AI tooling as a core part of day-to-day working — including LLMs, AI-assisted development tools, and emerging agentic platforms — to enhance the quality and pace of you and your team's delivery
Getting hands-on with emerging tools, whether that's exploring new agentic platforms, experimenting with AI-assisted development tools, or helping bring a client idea to life quickly in a workshop setting
~4 years of professional experience, either in a consulting role with significant commerce exposure, or in an industry commerce role (e.g. ecommerce, trading, merchandising, commerce operations)
Working knowledge of commerce operations — how ecommerce businesses run day-to-day, including trading, fulfilment, merchandising and the relationship between technology and operational performance
Familiarity with the overall commerce technology landscape, including deeper knowledge of at least one or two of: commerce platforms like Shopify or Commercetools, search, merchandising, PIM, CMS
Demonstrable interest in agentic commerce and AI through strategic work, POCs, independent learning, or a developed point of view on how AI agents and agentic search will reshape commerce
Familiarity with the emerging agentic commerce landscape: Generative Engine Optimisation (GEO), Answer Engine Optimisation (AEO), AI-native search, LLM-powered applications and brand or consumer-facing agents
Some exposure to AI and agentic platforms — such as Google Gemini, OpenAI Agent SDK, LangGraph, n8n, Microsoft Agent Foundry or AWS Bedrock
Familiarity with one or more areas of the commerce technology ecosystem: commerce platforms (Salesforce Commerce Cloud, Commercetools, Shopify, BigCommerce), search and merchandising (Algolia, Bloomreach, Elasticsearch), or PIM and content management (Salsify, Akeneo, Contentful, Adobe Experience Manager)
What’s in it for you:
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
Family-friendly and flexible work policies.
Attractive pension plan with financial wellbeing support and resources.
Private healthcare insurance plan and Mental Wellbeing support.
Employee Assistance Programme, Career Development and Counselling.
A range of generous Parental Leave offerings.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
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