The Opportunity
We're looking for an enthusiastic, organised and customer-focused individual to join our friendly team at Just Shutters.
This is a varied role that combines administration, appointment setting and customer sales support. You'll be the first point of contact for many of our customers, helping to deliver an exceptional experience from their initial enquiry through to following up on quotations after their home design visit.
There are no cold calls. Instead, you'll be speaking with customers who have already shown interest in our products, booking appointments, answering enquiries, following up quotations and helping customers confidently take the next step.
For any quotations converted to an order, you will receive 0.5% comission for that sale value.
If you enjoy building relationships, are highly organised and love delivering outstanding customer service, we'd love to hear from you.
Hours 12 hours a week
Week 1: Monday 10am-2pm, Wednesday 3pm-6pm, Friday 9.30am-2.30pm
Week 2: Monday 10am-2pm, Wednesday 3pm-6pm, Saturday 10am-3pm
What You'll Be Doing
- Managing customer enquiries by telephone, email and in the showroom.
- Booking design appointments for our franchisees.
- Providing administrative support to ensure the smooth running of the business.
- Maintaining accurate customer records within our CRM system.
- Delivering a professional, friendly and efficient experience at every customer touchpoint.
Sales Support & Follow-Up
- Contacting customers who have received quotations but have not yet placed an order.
- Understanding customer feedback and identifying any questions or objections.
- Building strong relationships through proactive follow-up calls and emails.
- Working towards converting quotations into confirmed orders.
- Ensuring every prospective customer receives a best-in-class experience.
About Us
Just Shutters is the UK's largest independent retail shutter specialist and a trusted, customer-focused company with a thriving network of 20 franchisees. We're known for beautifully crafted plantation shutters, expert advice and outstanding customer service, with over 4,000 happy homeowners rating us 9.9/10 on Checkatrade.
We've built our reputation on delivering bespoke, made-to-measure shutters that are expertly installed and built to last. With one of the widest ranges of plantation shutters in the UK, we offer an extensive choice of styles, colours and finishes to suit every home.
At Just Shutters, our customers are at the heart of everything we do. From the first design visit to final installation, we're committed to providing a personal, professional and pressure-free experience. Our strong systems, caring approach and commitment to innovation continue to drive growth across our franchise network while creating opportunities for our team to develop professionally.
About You
You'll be someone who enjoys speaking with people, is naturally organised and takes pride in providing exceptional customer service.
Ideally you'll have:
- Previous experience in administration, customer service, appointment setting or sales support.
- Excellent communication and interpersonal skills.
- A confident and professional telephone manner.
- Strong IT skills, including Microsoft Word, Excel and Outlook.
- Experience using CRM systems (or the ability to learn quickly).
- Excellent organisational skills and attention to detail.
- A proactive, positive and team-oriented approach.
- A passion for delivering outstanding customer experiences.
Pay: From £13.00 per hour
Benefits:
Work Location: Hybrid remote in West Southbourne BH6 3QA
