Job title: Senior Contract and Commercial Manager
Office location with Hybrid working: Hammersmith London (3 days in the office)
About the role and the Team:
Reporting into the Head of Contract Management, this is a senior commercial role responsible for managing Hyperoptic's strategic supplier relationships, with a primary focus on Openreach and regulated network products including EAD, PIA and FTTP. Operating within the contract management function, the role leads the commercial management of key agreements across their lifecycle, ensuring value is delivered, risks are controlled, and contracts remain aligned to business requirements.
The role sits at the intersection of commercial, network, product and finance, providing subject matter expertise and driving strong contract management disciplines across supplier performance, financial control and governance. Responsible for delivering measurable commercial outcomes, supporting strategic initiatives, and managing a small team.
What will you be doing?
Lead the day‑to‑day commercial relationship with Openreach across relevant products
Act as the primary commercial interface into Openreach, supporting senior stakeholders where required
Implement supplier strategies aligned to build plans and product direction
Support the development of how Openreach is leveraged to enable business growth
Manage the lifecycle of Openreach and key network supplier contracts
Drive best practice contract management
Lead renegotiations, renewals and commercial interventions within delegated authority levels
Provide subject matter expertise on supplier commercial and contract matters
Build strong working relationships across commercial, network, finance and legal teams
Early identification and mitigation of commercial and regulatory risks
What we are looking for?:
A degree in a business, IT or science discipline - Ideally Contract management qualification like IACCM
Previously held a similar Commercial Role with a track record in Delivery
Negotiation skills
Telecoms experience
Super-user of business intelligence tools, databases and/or finance systems
Exceptional interpersonal skills and skillfully builds and manages relationships cross-functionally
Strong communication skills
Strong people management and leadership skills
Analytical and flexible frame of mind
Why work for us?
We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022-23) and were named among the UK's Best Workplaces for Wellbeing (2022).
Going beyond the expected
Whatever we're doing - whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
We work smarter, together
We stay focused
We strive for excellence
Some of our key Benefits
Competitive salary
Global Remote working for up to 2 week per year for those who are able to work remotely
25 days' paid holiday increasing each year, to a max of 35
Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
Private medical Insurance provided by AXA health
Life assurance giving you cover of 4 times your base salary
Partnership with the Kings Trust
Our pension scheme matches your contributions up to 4%
Retail offers — discounts from hundreds of recognisable brands
Free Hyperoptic broadband if you live in a Hyperoptic area
Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
You apply
We carefully review your application
We'll get back to you — even if it's a no (for now)
