Purpose of the role
The Volunteer Manager plays a critical role in advancing the mission of Sussex Emmaus by building and maintaining a strong volunteer program. This position is responsible for recruiting, training, and supporting volunteers to ensure they have a meaningful and impactful experience while contributing to our goals.
This role focuses on recruiting, training, and supporting volunteers to ensure effective program delivery and strong community engagement. Key responsibilities include developing outreach strategies and partnerships to attract diverse volunteers, coordinating interviews and background checks, and providing orientation and ongoing training.
The role also involves matching volunteers to suitable roles, managing schedules, monitoring performance, and fostering a positive, inclusive volunteer culture through recognition initiatives. Additionally, it requires maintaining accurate volunteer records, reporting on impact to stakeholders, and collaborating closely with managers while representing the organisation at community events.
Principal responsibilities and duties
Strategy
Develop a Volunteer Strategy outlining how Sussex Emmaus will recruit, support, and
retain volunteers to achieve its goals, focusing on building community, diversifying roles, and
enhancing volunteer experience.
Volunteer Recruitment & Engagement
Build partnerships with local organisations,schools, and businesses to promote volunteer
opportunities. Conduct interviews and background checks as needed.
Training & Development
Design and deliver orientation sessions to prepare volunteers for their roles. Provide ongoing training and resources to enhance volunteer effectiveness.
Schedule Coordination
Match volunteers with appropriate roles based on skills and interests. Maintain volunteer schedules and ensure adequate coverage for all social enterprises and events. Monitor volunteer performance and provide feedback.
Recognition & Retention
Implement volunteer appreciation initiatives, including events and awards. Foster a positive and inclusive volunteer culture.
Data Management & Reporting
Develop the use of a CRM for effective scheduling,communication and data input.
Maintain accurate records of volunteer hours and activities. Prepare reports for leadership and funders on volunteer impact.
Collaboration
Work closely with managers to identify volunteer needs. Represent the organisation at community events and networking opportunities.
Other duties
Any other duties and accountabilities as required by the Business Manager, including additional duties and responsibilities to cover for holidays and absences.
Special requirements
Sussex Emmaus runs its business operations 5 days a week, Tuesday to Saturday. This role is for 4 days between Tuesday and Saturday. A key challenge is balancing our charitable purpose with our social enterprise activities. A requirement to support Solidarity[1] activities undertaken by the Community. To lead by example by demonstrating appropriate behaviours, values and culture. To learn and engage with the Emmaus ethos as presented in the Universal Manifesto[2] and embodied in the history and experience of all involved in Emmaus. Emmaus works with adults with complex needs who have experienced homelessness. Because of this, all employees are subject to DBS checks.
General
To be flexible and willing to carry out any other reasonable duties as required. To play a full role in the Sussex Emmaus Community, fulfilling additional tasks as requested by the management team. To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.
Essential requirements
- Bachelor’s degree in Non profit Management, Human Resources, or related field (or equivalent experience).
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work independently
- Familiarity with volunteer management software and Microsoft Office Suite
- Inspire and motivate people to achieve their full potential
- Effective listening
- Ability to remain calm under pressure
- Able to supervise Companions’ and volunteers’
- Ability to relate to and work with a variety people
Desirable
- Recruitment
- Safeguarding
- Training and development
- Project Management
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work independently
- Familiarity with volunteer management software and Microsoft Office Suite
- Inspire and motivate people to achieve their full potential
- Effective listening
- Ability to remain calm under pressure
- Able to supervise Companions’ and volunteers’
- Ability to relate to and work with a variety people
Person specification
Essential requirements
- Ability to prioritise workload, balancing competing demands
- Effective time management and organisational skills
- Minimum 2 years of experience in volunteer coordination or non profit program management
- Non-Profit Organisation experience
- Customer service
- Experience of complying with Safeguarding regulations
Desirable
- Public speaking or engagements
- Driving
- Networking
- Working with people with complex needs
- Working with volunteers
- Volunteering
- Familiar with the topic of homelessness
Starting salary: £25,706 per annum (actual)
Hours of work: 31 hours per week, Tuesday to Saturday. Times to be agreed.
Contract: Permanent
Probation period: 6 months
Pension: An auto-enrolment pension arrangement is in place
Holidays: 25 days per year plus bank holidays (pro-rata)
Training and development: Ongoing training and development
Employee Assistance: 24/7 employee assistance scheme is available
To apply for the role, please send your
CV and covering letter to
[email protected] by 9am
on Saturday 13 June.
Job Type: Full-time
Pay: From £25,706.00 per year
Benefits:
Work Location: In person
