Join a forward-thinking social housing team where your expertise as a Resident Liaison Officer will directly improve tenants' lives while building your long-term career in Winchester.
Resident Liaison Officer (RLO) – Temp to Perm
Job Title: Resident Liaison Officer (RLO)
Location: Winchester & Surrounding Patch, Hampshire
Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) + Weekly Pay
Contract Type: Temp to Perm (Immediate start with a direct pathway to a permanent role)
Hours: Full-Time, Monday to Friday (Standard Business Hours)
Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing / RLO Experience
Are you an experienced, empathetic Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for long-term career stability in Hampshire?
We are urgently recruiting a dedicated Resident Liaison Officer based in or around the Winchester area for a Temp to Perm opportunity. Working with an established social housing contractor, you will act as the crucial link between local residents, site managers, and trade teams during ongoing housing refurbishment, planned maintenance, and property improvement programmes across the Winchester patch.
Why Apply for This RLO Position:
- Temp to Perm Career Security: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position
- Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.32 per hour (PAYE)
- Local Patch: Based in Winchester, covering accessible housing estates across the local area
- Great Work-Life Balance: Standard Monday to Friday schedule with consistent full-time hours
Key Responsibilities:
- Resident Engagement: Serve as the main face-to-face point of contact for tenants, delivering clear information on work schedules, access dates, and project milestones
- Property Access & Coordination: Facilitate property access for trade operatives and sub-contractors, managing survey and work appointments smoothly
- Complaint & Issue De-escalation: Proactively address resident inquiries, resolve daily access challenges, and de-escalate concerns with patience and professionalism
- Administrative Support: Maintain accurate resident communication logs, update access schedules, and complete pre- and post-work survey documentation
Requirements:
- Relevant Experience: Proven track record as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or Customer Liaison Officer within social housing, council, or housing association environments
- Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily site visits across Winchester
- Key Attributes: High empathy, strong communication skills, excellent organisation, and a reliable, punctual approach
Ready to secure your future in social housing while making a real difference to Winchester residents? Apply through Indeed today.
Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Housing Officer, Social Housing, Refurbishment, Decent Homes, Temp to Perm, Permanent, Winchester, Eastleigh, Basingstoke, Hampshire.
INDWHITE
Job Types: Full-time, Temporary, Temp to perm
Contract length: 6 months
Pay: £17.00-£23.00 per hour
Work Location: In person
