Assistant Manager, Award-Winning Restaurant & Gift Shop
Location: Ockbrook, Derby
Hours: Daytimes, some evenings, and weekends on a hospitality-based rota
We are an award-winning, fast-growing hospitality business with a thriving restaurant, tearoom, bakery, and gift shop, all under one roof. With an exceptional reputation in the local community and beyond, we’re now looking for a passionate and experienced Assistant Manager to join our leadership team and help drive the next chapter of our growth.
Who We Are
We’re a very busy, people-focused business where no two days are the same. As we continue to grow at a rapid pace, we remain committed to maintaining a warm, welcoming atmosphere for both our customers and our team. Our management style is collaborative and hands-on, not micromanaging, but real teamwork. We lead from the front, work alongside our staff, and support one another to deliver exceptional service every day.
The Role
As Assistant Manager, you’ll work closely with our management team to oversee the daily running of the business and our 20-strong team. Your role will span across all operational areas, including the bakery, gift shop, kitchen, and tearoom, ensuring smooth service, outstanding customer experience, staff training and development, and a motivated, happy team.
This role is ideal for someone who isn’t afraid to get their hands dirty, jump into any department when needed, and help keep a very busy business organised and running efficiently.
Key Responsibilities
- Support daily operations across all departments
- Lead by example on the shop floor, providing visible, hands-on leadership
- Oversee, train, and motivate a diverse team of 20 staff
- Deliver exceptional customer service and handle queries with professionalism
- Keep the business organised and running smoothly during busy periods
- Assist with rota planning, time management, and workflow organisation
- Uphold brand standards and ensure consistency throughout the business
- Support staff training, coaching, and performance development
- Assist with stock control, ordering, and general administration as required
- Contribute to a positive, energetic, solution-focused working environment
About You
You’ll be the perfect fit if you are:
- Experienced in hospitality management or a similar busy customer-facing environment
- A natural leader with strong people and communication skills
- Highly organised with excellent time-management abilities
- Confident multitasking and prioritising in a fast-paced setting
- Willing to roll up your sleeves and support the team wherever needed
- Customer-focused, approachable, and proactive
- Flexible with working daytimes, some evenings, and weekends
- Motivated, positive, and ready to grow with us
Why Join Us?
- Be part of an award-winning, fast-growing business
- Work within a supportive leadership team that values trust, autonomy, and teamwork
- Enjoy a varied role across multiple exciting departments
- Play a key part in shaping the future of a thriving local brand
If you’re passionate about hospitality, love working with people, and thrive in a dynamic environment, we’d love to hear from you.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Discounted or free food
Ability to commute/relocate:
- Derby DE72 3RF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you managed a team of 10 or more staff before?
- Do you have experience being hands-on in multiple operational areas such as restaurant service, kitchen coordination, retail?
- Are you able to work daytimes, some evenings, and weekends as part of a hospitality rota?
- Do you have any restrictions that might prevent you from fulfilling the flexible nature of hospitality hours?
- What appeals to you most about working with our business?
Experience:
- Hospitality management: 6 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Derby DE72 3RF (preferred)
Work Location: In person
