An exciting opportunity for a confident and motivated receptionist with a passion for hospitality to work within a highly recognised 4-star hotel in Torquay.
This job role covers working on weekends, bank/summer holidays, etc. It consists of two shifts 7:30am - 3:30pm & 3:00pm – 11:00pm. Shifts rotate to fit everyone fairly.
Job responsibility:
- Greeting customers in a well presented and welcoming manner
- Checking guests in and out/Issuing key cards
- Competency in using reservation-specific computer software
- Taking reservations by telephone or email
- Preparing bills and dealing with payments
- Provide guests with information and answer general queries
- Enforce rules and policies of the hotel
- To complete daily reception duties, as per morning and afternoon check lists, including balancing all revenue posted, credit procedures, night audits and ensuring guest information is kept up to date and is recorded and secure
- Maintain a neat front desk and reception area
- Respond to guest queries / requests in-person and by phone or email.
- To be able to work under pressure and in a fast-paced environment.
Skills/Qualifications required:
- Telephone manner
- Verbal Communication
- Computer/ administrative skills (Microsoft Office)
- Customer service oriented
- Teamwork
- Flexible regarding work schedules
- Ability to multitask and prioritise
- Professional appearance and attitude
It is anticipated that this role may evolve, and more responsibilities would be added to the current job description.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
