About Us
Amber Quays Domiciliary Care Services Ltd is a family-run organisation dedicated to delivering high-quality, person-centred care to individuals in their own homes across Flintshire and the surrounding area. We pride ourselves on building strong, professional relationships with both our team and the people we support.
The Role
We are looking for an experienced and motivated Deputy Service Manager to support the leadership and development of our domiciliary care service. Working closely with the Operations Manager and Responsible Individual, you will play a key role in ensuring compliance, maintaining care standards, and supporting staff to deliver exceptional care.
This is an exciting opportunity for a Health and Social Care professional with strong leadership skills who is passionate about delivering high-quality care and contributing to service growth.
Key Responsibilities
- Support the management team to ensure compliance with CIW regulations and company policies
- Maintain and promote high standards of care delivery
- Supervise, support, and develop care staff, fostering a positive and compassionate team culture
- Assist in the development and implementation of person-centred care packages
- Support quality assurance processes, audits, and service improvement
- Act as a key point of contact for staff, service users, families, and professionals
- Participate in the on-call rota and ensure effective service coverage
- Contribute to team meetings, projects, and organisational goals
- Maintain accurate records and uphold confidentiality at all times
- Deputise for the Operations Manager when required
Requirements
- Proven experience in a leadership or senior role within a regulated care setting
- Strong knowledge of CIW, Social Care Wales standards, safeguarding, and health & safety
- Experience in care planning, risk assessments, and person-centred care delivery
- Minimum 2 years’ experience in Health and Social Care (including senior-level experience)
- Registered with Social Care Wales
- QCF Level 4 in Health & Social Care (or working towards)
- Excellent communication and interpersonal skills
- Experience with compliance, audits, and care documentation
- Full UK driving licence and access to own vehicle
- Enhanced DBS check (required)
- Able to uphold The Active Offer of Welsh
- Excellent references
What We Offer
- Competitive pay with performance-based reviews
- Flexible working hours
- Paid mileage
- Company pension scheme
- Ongoing training and development (including links with Coleg Cambria)
- Leadership development pathway
- Supportive and inclusive management team
- Opportunity to innovate and contribute to service growth
- Company events and additional leave
- Paid day off on your birthday
- Collaborative working environment with another Deputy Manager
Our Expectations
You will be committed to promoting the rights, dignity, and independence of service users, ensuring their wishes remain at the centre of care delivery. You will help maintain high-quality, tailored care plans and risk assessments, while supporting a culture of teamwork, professionalism, and continuous improvement.
If you’re a passionate care professional ready to take the next step in your leadership career, we’d love to hear from you.
Apply now or contact:
[email protected]
Job Types: Full-time, Permanent
Pay: £14.00-£16.00 per hour
Benefits:
Work Location: In person
