About the Concept
Nettle is a new rooftop restaurant at The Conduit in Covent Garden, opening Mid September 2026
Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.
Nettle is a collaboration between The Conduit and Levy UK.
Purpose
The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.
This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Key Responsibilities
Service Leadership & Floor Ownership
- Take full ownership of the floor during service, ensuring smooth and efficient operations
- Lead and direct the team, managing pace, priorities and service flow
- Be visible on the floor, engaging with guests and supporting the team
- Ensure all areas are service-ready and maintained throughout the shift
Guest Experience & Standards
- Deliver a consistently high standard of guest experience
- Build strong relationships with members and guests, recognising preferences
- Proactively manage guest feedback and resolve issues effectively
- Ensure service standards are maintained and improved throughout service
Team Leadership & Support
- Lead and support front of house team members during shifts
- Run pre-service briefings and communicate key information clearly
- Work alongside Guest Relations Manager to ensure smooth reservations process, and managing turns
- Provide real-time coaching and feedback during service
- Support the development of Supervisors and junior team members
- Act as a key link between the team and management
Operations & Coordination
- Ensure all service areas are organised, stocked and ready
- Maintain coordination between front of house, kitchen and bar teams
- Support opening and closing procedures
- Ensure adherence to SOPs, checklists and company standards
- Assist with rota execution and team deployment during shifts
Commercial & Operational Awareness
- Support efficient labour deployment during service
- Drive upselling and revenue opportunities through the team
- Assist with stock control (linen, glassware, crockery, etc.)
- Support accurate cash handling and end-of-day procedures
Compliance & Standards
- Ensure compliance with health & safety, food hygiene and licensing regulations
- Maintain high standards of cleanliness and organisation
- Ensure correct use of systems (POS, reservations, scheduling tools)
- Report maintenance or operational issues promptly
Collaboration & Culture
- Work closely with Assistant Restaurant Manager and Restaurant Manager
- Support cross-functional collaboration across kitchen, bar and FOH
- Contribute to a positive, inclusive and high-performing team culture
- Represent the values of Birchwood, The Conduit and Levy
Skills & Experience
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
What You’ll Bring
- Proven experience as a Floor Manager, or FOH lead in a high end or high volume restaurant
- Confident and positive approach to customer service
- Good understanding of service flow around theatre or timed dining experiences
- Good understanding reservation and booking systems (e.g SevenRooms)
- A collaborative spirit, willing to lead, support, and work closely with the team
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team-oriented
- Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
- A meticulous eye for detail and a commitment to excellence at every level
Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- On-going training & development and career pathways
