Band 4 Medical Secretary (CAMHS) – Part-Time, Permanent (30 hrs/week)
Seeking an experienced Medical Secretary to provide administrative and secretarial support within CAMHS. Responsibilities include managing clinical correspondence, coordinating appointments and diaries, maintaining patient records, and acting as a key contact for children, young people, families, and partner agencies. The role supports the smooth running of the service while handling confidential information professionally.
Based across both Evergreen House (Cheltenham) and Acorn House (Gloucester), this fast-paced role requires strong secretarial experience, medical terminology knowledge, word processing, and digital/audio typing skills.
The ideal candidate will be organised, adaptable, self-motivated, and a strong team player with excellent communication, prioritisation, and problem-solving skills, able to manage workloads efficiently and work confidently in a busy healthcare environment.
The role is responsible for providing comprehensive medical secretarial support to CAMHS clinicians, ensuring efficient management of patient administration, correspondence, appointments, and communication across the service. Other duties include:
Provide secretarial and administrative support to CAMHS clinicians and consultants.
Type and distribute clinical letters, reports, and other correspondence.
Manage diaries, appointments, clinics, and meetings.
Maintain accurate patient records and update electronic systems.
Act as a point of contact for patients, families, schools, GPs, and other professionals.
To work as a member of the secretarial team, ensuring deadlines are met, and adequate secretarial cover is provided
To project the professional image of the business by demonstrating excellent customer care in all activities.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
To be the first point of contact for the Consultant and their Medical Team. Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when urgent action may be required by the Consultant or Medical Team.
To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.
To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community.
To adopt a constantly flexible approach to ensure that all Consultant objectives are completed efficiently and within given timescales.
To coordinate the provision of meetings, as needed, to support multi-agency working.
To ensure all documentation/records are made available in advance of clinics as required.
This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
