Thank you for your interest in this exciting opportunity at Doordeals in Chesterfield!
- Do you enjoy speaking with customers and providing a high level of service?
- Are you confident supporting customers throughout the full order journey, from enquiry through to delivery?
- Do you want to help us continue delivering excellent customer experiences and maintaining our customer 4.8★ review score?
- Are you organised and detail-focused, with the ability to manage multiple customer orders and enquiries at once?
- Are you resilient and able to remain calm and positive when handling challenging customer situations?
- Do you thrive in a busy, fast-paced environment where no two days are the same?
- Are you a proactive, can-do person who enjoys solving problems and supporting a wider team?
If this sounds like you, we’d love to hear from you!
About Doordeals
At Doordeals, they’re a leading independent retailer of timber doors, established over 20 years ago and proudly serving customers with high-quality products and exceptional service. They consistently receive mainly 5-star reviews on Trustpilot, which speaks to the dedication of their team and the trust they’ve built with their customers.
They’re a small, tight-knit team where everyone plays a part, and your efforts directly contribute to their success. If you're based in or around Chesterfield, this is a great opportunity to join a stable, growing company with a friendly, team-oriented atmosphere.
The role
As the newest Customer Service & Sales Assistant, you would join their team to support customers throughout the full order journey, from initial enquiry and order processing through to delivery and aftercare.
This is a busy and varied role combining customer service, sales administration and order management responsibilities within a fast-paced environment where no two days are the same.
You’ll speak with customers daily, supporting with product and order queries, processing orders, resolving issues and helping ensure customers receive a positive experience throughout their interaction with Doordeals.
As part of the role, you’ll also support customers with sales-related enquiries and order updates, so confidence communicating with customers and managing multiple priorities is important.
Some customers may become frustrated when issues arise, so we’re looking for someone who can remain calm, professional and solution-focused under pressure whilst maintaining a high level of customer service.
Your typical day will include:
- Processing incoming online orders and ensuring all details are accurate
- Supporting customers with product enquiries, quotations, orders and general sales administration
- Responding to customer queries via phone and email in a professional and timely manner
- Communicating with customers regarding order updates, delivery details and any potential issues
- Handling customer concerns, complaints and delivery challenges in a calm and professional manner
- Working closely with internal teams to help resolve customer and order-related issues
- Ensuring orders are correct and payments are processed before dispatch
- Maintaining accurate records and keeping systems up to date
- Supporting the wider team with general administration tasks as required
What Doordeals are looking for
Doordeals are looking for someone who enjoys working with customers and thrives in a busy sales and customer-focused environment. The role includes a mixture of customer service and sales administration responsibilities, supporting customers throughout the order journey in a busy and fast-paced environment.
The ideal candidate will:
- Be confident speaking with customers over the phone and via email in a professional and positive manner
- Be comfortable working within a sales-focused environment, supporting quotations, orders and customer enquiries
- Have strong organisational skills and attention to detail, with the ability to manage multiple orders, enquiries and priorities at once
- Be resilient and able to remain calm and solution-focused when handling complaints, issues or challenging conversations
- Be proactive and hands-on, taking ownership of problems and following tasks through to completion
- Be adaptable and comfortable working in a fast-paced environment where priorities can change quickly
- Enjoy working as part of a small team and be willing to support different areas of the business when needed
- Be confident learning new systems, products and processes as the business continues to grow
Previous experience within sales administration, customer service, retail, order processing or a similar customer-facing role would be beneficial.
However, attitude, resilience, organisation and confidence dealing with customers are the most important qualities for success in the role.
Why Doordeals?
- A well-established company with over 20 years of experience
- Mostly 5-star Trustpilot reviews showcasing the quality of service we provide
- A small, supportive team where everyone knows your name!
- The chance to grow and develop your skills in an SME environment
- A Chesterfield-based role with an easy, local commute
If you enjoy helping customers, solving problems and being part of a hardworking SME team, we’d love to hear from you.
For more information on Doordeals, the products they sell and their team, visit their website below!
https://www.doordeals.co.uk/
Next steps
The first stage of our process will be a short Teams chat (approximately 15 minutes), following the completion of the initial application questions.
If you have already applied for this role via the Doordeals Indeed account, please do not reapply through Oliver King Consulting.
Please note that Oliver King Consulting is supporting Doordeals with the recruitment for this position. As a result, Doordeals will not be considering CVs sent by recruitment agencies, and we kindly ask that agencies do not contact Doordeals directly regarding this vacancy.
Pay: From £26,437.00 per year
Application question(s):
- Thank you for your interest in Doordeals. Please tell us a little about what you are currently doing role-wise.
- Why are you currently looking for a new opportunity, and what has attracted you to this role at Doordeals?
- This role involves speaking with customers daily and occasionally handling complaints or challenging situations. Please give an example of a time you remained calm and professional whilst resolving a difficult customer issue.
- This is a busy role where priorities can change quickly. How do you normally manage pressure, multiple tasks and competing demands?
- The salary for this role starts at £26,437 per annum. Please confirm your ideal salary, notice period and approximate commute time to Chesterfield.
- Although this is primarily a customer service role, there is also a sales element to the position. Please tell us about any experience you in sales or supporting customers through the buying process.
Work Location: In person
