Job Purpose
The Finance Officer – Accounts Receivable is responsible for managing and monitoring accounts relating to Adult Social Care service users, ensuring that charges are accurately administered and outstanding balances are collected in a timely and professional manner. The role supports the effective delivery of financial services by maintaining accurate financial records, resolving account queries, and working collaboratively with service users, families, and internal stakeholders to maximise income collection while providing a high standard of customer service.
- Monitor and manage accounts receivable balances relating to Adult Social Care service users.
- Ensure invoices, charges, and account adjustments are processed accurately and in accordance with council policies and procedures.
- Pursue outstanding debts and overdue payments through appropriate collection and recovery processes.
- Maintain accurate financial records and account information within financial management systems.
- Investigate, reconcile, and resolve account discrepancies, payment issues, and customer queries.
- Liaise with service users, families, representatives, and internal departments regarding account balances and payment arrangements.
- Assess and monitor payment plans and ensure agreed repayments are maintained.
- Support the recovery of outstanding debt while demonstrating sensitivity and professionalism when dealing with vulnerable individuals.
- Produce financial reports, account statements, and correspondence as required.
- Ensure compliance with relevant financial regulations, policies, and data protection requirements.
- Contribute to the continuous improvement of accounts receivable processes and service delivery.
- Provide excellent customer service and maintain positive working relationships with internal and external stakeholders.
- Experience working in an accounts receivable, income collection, finance, or debt recovery environment.
- Knowledge of financial administration processes and accounts receivable procedures.
- Experience managing customer accounts and resolving payment-related queries.
- Strong numerical, analytical, and reconciliation skills.
- Ability to maintain accurate financial records and process financial transactions.
- Excellent communication and customer service skills.
- Ability to manage workloads effectively and meet deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, and financial management systems.
- Ability to handle sensitive and confidential information appropriately.
- Experience working within Adult Social Care finance or local government finance services.
- Knowledge of debt recovery legislation and collection processes.
- Experience using finance and income management systems.
- Understanding of working with vulnerable adults and customer-focused debt collection practices.
- Location: London Borough Of Sutton
- Hours per Week: 37 hours
- Pay Frequency: Bi-weekly payments (every two weeks)
