Seasonal Guest Assistant
Location: Welsh Mountain Zoo, Colwyn Bay
Salary: National Minimum Wage
Hours: Zero-hours contract, working over a 7-day rota including weekends and bank holidays
Contract: Seasonal until 1 November 2026
Help create unforgettable days at the National Zoo of Wales.
At Welsh Mountain Zoo, our mission is simple: To inspire passion for nature with every unforgettable visit. Every visitor, every partnership and every commercial decision helps us protect wildlife, educate future generations and secure the long-term future of the zoo.
Every smile you create, every question you answer and every visitor you welcome helps us achieve that mission.
We're looking for enthusiastic Seasonal Guest Assistants to join our Guest Services team during one of our busiest and most exciting times of the year. If you enjoy working with people, thrive in a fast-paced environment and want to be part of a charity making a real difference for wildlife, we'd love to hear from you.
What you'll be doing
As a Seasonal Guest Assistant, you'll be at the heart of the visitor experience. You'll welcome guests, provide information, support admissions, work in our retail shop and help ensure everyone enjoys a safe, memorable and enjoyable day at the zoo.
Your responsibilities will include:
- Welcoming visitors with a friendly, professional approach.
- Selling and redeeming admission tickets.
- Providing information about the zoo, our animals, daily talks and facilities.
- Working in our retail shop, processing transactions and maintaining attractive displays.
- Promoting zoo memberships, animal adoptions, experiences and guidebooks.
- Explaining the benefits of Gift Aid and processing Gift Aid declarations.
- Assisting visitors in our interactive habitats, including the Butterfly House.
- Helping keep our grounds, shop and visitor areas clean, safe and welcoming.
- Supporting opening and closing procedures.
- Following health and safety procedures at all times.
No two days are the same
One day you could be welcoming families as they begin their adventure, the next helping visitors discover their favourite animals, assisting in our Butterfly House or recommending the perfect souvenir from our gift shop. Every day brings new opportunities to create memorable experiences while supporting wildlife conservation.
About you
We're looking for someone who is:
- Friendly, approachable and passionate about delivering excellent customer service.
- A confident communicator who enjoys meeting people.
- Reliable, punctual and flexible.
- A great team player with a positive attitude.
- Happy working outdoors in all weather conditions.
- Comfortable handling cash and card payments.
- Able to work weekends and bank holidays.
Experience in customer service, retail, hospitality or visitor attractions is beneficial but not essential. We're looking for people with enthusiasm and a willingness to learn.
Why join us?
Working at Welsh Mountain Zoo is more than just a seasonal job. You'll become part of a passionate team dedicated to conservation, education and creating unforgettable visitor experiences.
We offer:
- National Minimum Wage.
- Flexible zero-hours working.
- Full training and uniform provided.
- Free on-site parking.
- Staff discounts across the zoo.
- Free admission for your immediate family.
- Complimentary access to BIAZA member zoos.
- The opportunity to support a leading conservation charity and make a genuine difference.
Ready to apply?
If you're looking for a rewarding seasonal role where every day is different and every visitor interaction supports wildlife conservation, we'd love to hear from you.
Please submit your CV and tell us why you'd like to join the Guest Services team at Welsh Mountain Zoo.
We reserve the right to close this vacancy early should we receive a high volume of suitable applications, so early applications are encouraged.
Pay: £12.71 per hour
Work Location: In person
