At St Peter's Hospice, we believe everyone deserves the very best care and support at the end of life. Behind our clinical services sits a wide range of operational functions that make exceptional care possible.
We're looking for an experienced and inspiring Head of Operations to join our senior leadership team and lead the strategic and operational delivery of our non-clinical services. This is an exciting opportunity to shape the future of operational excellence within a values-driven organisation that makes a real difference every day.
About the role
Reporting to the Director of Finance & Resources, you'll provide leadership across a broad portfolio of operational services, ensuring our infrastructure, systems and support functions are safe, effective, compliant and fit for the future. You'll play a key role in delivering our organisational strategy, driving continuous improvement and supporting sustainable growth.
Key areas of responsibility include:
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Leading and developing high-performing operational teams.
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Providing strategic oversight of Estates & Facilities services, including catering.
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Driving operational efficiency, service improvement and organisational effectiveness.
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Leading health & safety and supporting the delivery of corporate governance objectives.
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Managing budgets, contracts, procurement and resources effectively.
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Developing operational plans, performance measures and reporting frameworks.
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Building strong relationships with internal and external stakeholders.
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Leading operational responses to major incidents, business continuity events and crisis situations.
About you
You will be a proven operational leader with experience of managing complex services and multidisciplinary teams. You'll be equally comfortable contributing at a strategic level while ensuring operational excellence through strong leadership, governance and performance management.
We're looking for someone who can demonstrate:
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Significant senior operational leadership experience within a complex organisation.
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Experience managing Estates & Facilities or similar operational services.
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A strong track record of delivering service improvements and operational efficiency.
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Experience of budget management, resource planning and commercial decision-making.
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Strong knowledge of health & safety, governance, compliance and risk management.
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Excellent stakeholder management and communication skills.
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The ability to lead change and inspire teams through periods of development and growth.
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A collaborative, compassionate and values-led leadership style.
Interviews are scheduled to take place Thursday 17th September 2026. Please ensure this date is available in your diary when making your application.
St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most.
Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles.
Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation.
Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you'll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients.
The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care.
