Join Upscope as our newest Account Executive and own the full customer journey - from first demo to happy, long-term customer.
This isn't a pure sales role. That's the point.
Most AE roles are either all pipeline, no relationship - or all account management, no commercial ownership. This one is both. You'll own the full customer journey - from the first demo to onboarding to making sure they're still getting real value months later. It's more "is this actually a good fit?" than "how do I get this over the line?" - and once they sign, you don't disappear.
If that sounds like how you already think about sales, keep reading.
Upscope makes cobrowsing software - it lets support and sales teams see and guide customers through their screen in real time, no downloads needed. Simple idea, really useful in practice. This role is focused on UserView, our product for support and onboarding teams.
We're a small team based in Soho. We like being small. It means things move fast, everyone's close to the product, and there's no layer of process between you and actually helping a customer.
Compensation: £29,000 - £34,000 base + uncapped commission (OTE £40,000 - £45,000)
Location: Office-based, Soho
You'll handle inbound leads end-to-end: qualifying, running demos, closing, onboarding new customers, and staying close to accounts after they sign up. That includes renewals, spotting expansion, answering questions, and flagging when something isn't quite right.
A heads-up on hours: a chunk of our customers are US-based, so there'll be some evening calls each week. We're flexible during the day to balance it out, and the team works around it together.
Running discovery calls and tailored demos that focus on what the customer is actually trying to solve
Moving inbound leads through to close - no cold outreach, these people already want to talk
Onboarding new customers and making sure they get off to a good start
Keeping an eye on account health and stepping in when something looks off
Handling support queries via Intercom and being a reliable, responsive point of contact
Feeding what you're hearing from customers back to the team
Maybe you're a year or two into an SDR role and you're ready to own the whole conversation, not just book it. Maybe you've been in account management and want more of the commercial side too. Either way, you're someone who genuinely enjoys talking to people, asks good questions, and doesn't need to be pushed to follow up.
You're probably not the person who talks about "crushing quota". You're the person who notices when a customer is struggling and sorts it out before they have to ask.
Have 1-2 years in B2B SaaS sales, account management, or something hybrid
Communicate clearly, whether that's on a call or in a quick Intercom message
Are naturally curious about what customers are actually trying to do
Can explain a technical product in plain language without making it weird
Are organised enough to juggle a few accounts without dropping things
Are comfortable in a small team where you figure things out as you go
Intercom experience is a bonus. Being someone people genuinely enjoy talking to is what matters most.
We'd love to hear from you! Tell us a bit about yourself and why this feels like the right move.
We want to create a company that lets you do great work and is fun to work at. On top of your salary, you'll also get generous benefits.
25 days holiday, increasing yearly
A Macbook & external monitor
Gym membership
Mindfulness allowance
Educational allowance
Paid lunches at the office
Paid travel into the office
Regular team drinks and events
As a small, bootstrapped and profitable software company, our team is tiny, but slowly growing. We like people who are fun, chill, and great at what they do.
People First
We put our team at the heart of everything, ensuring well-being comes before the bottom line.
Purpose-driven Solutions
Our passion guides us. We’re dedicated to crafting genuine solutions, not just chasing revenue.
Value in Usage
Our products' real success? How much they're loved and used by our customers.
️ Enjoy the Journey
Here, it’s about the experience, fair rewards, and making every day count.
️ Shared Success
Every achievement is a team win. We're in this journey together.
Proud Underdogs
Agile, lean, and always with that startup spirit — that's how we roll.
Be the Best Version of Yourself
We thrive on mutual respect, continuous growth, and backing each other up.
Around half of our team works from our London HQ. The office is located in Soho and it has cool and relaxed vibe. There are regular team events and free lunch.
Yes, we do have beer on tap .
Do you want to join our team as our new Account Executive? Then we'd love to hear from you!
