The Orthodontic Centre (Reading) Ltd is looking to recruit a full-time receptionist to work between our Reading and Theale practices.
Position Overview:
The successful candidate will be confident, efficient, well presented and hard working. The reception desk is a patient’s first point of contact and it is important to always maintain the highest level of discretion and confidentiality at all times.
Attributes/Experience :
- Ability to manage front desk duties effectively
- Strong customer service skills
- Highly organised
- Able to work in a fast paced environment
- Proficiency in English
- Administrative experience
Main Responsibilities:
- Answer the telephone within 3 rings in a friendly, helpful and courteous manner
- Dealing with any complaints that may arise to the best of your ability before passing to a higher member of staff
- Responding to emails in a timely manner
- Checking & making/changing appointments when necessary
- Welcome all patients arriving at the practice
- Observe patient confidentiality at all times
- Ensure that the appointment system is efficient and accurate
- Collect and record patient payments
- Encourage prompt payments, chase outstanding debts when needed
- Scanning of documents
- Liaise with dental laboratories, dental companies and other organisations as required
- Participate in opening and closing/locking up the practice and also Saturday clinics on a rotated basis
Working hours are (40hrs):
Monday 8am-4.30pm (Reading or Theale)
Tuesday 8.15am-5.15pm or 10am-7pm (Reading)
Wednesday 8.15am-5.30pm (Reading)
Thursday 8.15am-5.15pm or 10am-7pm (Reading or Theale)
Friday 7.45am-4.15pm (Reading)
With 1 Saturday morning per month on a rotational basis (Reading or Theale)
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
