Job Advert
Join a specialised team where your customer service skills directly impact engineers across the UK and Ireland, sourcing critical refrigeration parts when they need them most.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
What We Offer
-
Attractive competitive salary
-
Up to 33 days holiday including Bank Holidays (with service)
-
Employee Rewards with the ability to gain 'quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us
-
Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
-
Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out
-
Cycle to Work Scheme
-
Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
-
Training and Development investment for employees including on the job training, apprenticeships, and self-development courses
-
Auto Enrolment Pension Scheme
-
Life Assurance
What You'll Be Doing
-
Responding professionally to telephone and email orders from engineers and customers
-
Taking orders correctly, accurately and quickly
-
Troubleshooting to ensure customers' expectations are met
-
Identifying parts required from engineer information and sourcing from competitive suppliers
-
Updating the database with accurate notes whilst dealing with calls
-
Raising quotations from preferred suppliers at competitive prices
-
Assisting with pricing, part numbering and sourcing to fulfil customer orders
The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
What You'll Bring
You'll have a good standard of education including maths and English, plus proven experience in a customer-focused or call centre environment.
You'll demonstrate excellent telephone manner and the ability to quickly build rapport with customers. You can prioritise work to meet customer needs and manage multiple contracts as required.
We are an equal opportunities employer.
Ready to become the vital link between engineers and the parts they need? Apply now to join our dedicated Just One Call Team in Bristol.
