The Assistant Membership Manager plays a central role in the day-to-day life of the space. You are present, visible, and trusted by members, helping create an environment that feels warm, organised, and consistently well run.
This role is about being close to the detail. You’ll move between conversations, tasks, and small operational moments that shape how the space feels. From welcoming members to keeping things running smoothly behind the scenes, your impact is immediate and visible every day.
You will gain exposure to all aspects of running a workspace, from member experience and community to operations and facilities. It’s a practical, people-focused role for someone who wants to learn by doing and build confidence in a live environment.
What You’ll Be Responsible For
Member Experience and Front of House
Space Operations and Standards
Facilities, Safety and Coordination
Raise and follow up maintenance, cleaning, and tech issues, ensuring clear communication until resolution
People Awareness: You have experience in a customer-facing or service environment and are comfortable interacting with a wide range of people, building rapport naturally.
Attention to Detail: You notice when things are not quite right and take pride in maintaining a high standard in physical spaces and day-to-day tasks.
Organisation: You are able to manage multiple small tasks at once, keeping on top of priorities without things slipping through the cracks.
Ownership: You take responsibility for following things through, especially when resolving issues or supporting members.
Adaptability: You are comfortable in a role where no two days look the same, and you can move between tasks and conversations with ease.
This role suits someone who enjoys being active, visible, and involved in the day-to-day running of a space. You take satisfaction in helping things run smoothly and in creating a positive experience for others.
You are comfortable learning on the job, building confidence through doing, and being part of a team where your contribution is seen and felt daily.
Who This Role May Not Be For
This role may feel less suited to someone looking for a purely desk-based or highly specialised role.
It may also not be the right fit if you prefer long-term, individual project work over a fast-moving environment with a mix of people-facing and operational responsibilities.
