Locations
E1dental (New Rd Dental Practice)
29 New Road, Whitechapel, London E1 1HU
E12dental (Romford Rd Dental Center)
669 Romford Road, Manor Park, London E12 5AD
About the Role
We are looking for a confident, bubbly and highly motivated Sales Receptionist to work across our two East London dental practices (4–5 days per week).
This is a sales-driven reception role where your ability to build rapport, convert enquiries and help patients start treatment is just as important as delivering excellent customer service.
SALES IS THE MAIN FOCUS OF THIS ROLE AT THE FRONT DESK
- Upsell suitable treatments and encourage patients to proceed with treatment.
- Explain finance options confidently and manage finance applications.
- Maximise every patient interaction and identify treatment opportunities.
- Work closely with clinicians to help patients accept treatment plans.
- Be motivated by targets, bonuses and delivering results.
- Convert telephone enquires into booked appointments
Reception & Administration
- Manage daily appointment books across both practices.
- Welcome patients and provide exceptional customer service.
- Answer calls, emails and patient enquiries.
- Book recalls, hygiene appointments and follow-up visits.
- Support the team with general administrative duties.
- Understanding Dentally Software.
- Tabeo Finance Portal.
- Tracking Lab work for Dentists, ensuring it is back in time.
Salary & Incentives
- Starting salary: £13.00+ per hour depending on experience.
- Salary reviewed after successfully passing a 9-month probation period.
- Incentives are negotiable for candidates who can demonstrate excellent sales performance and front desk upselling.
- £5 bonus for every new hygiene appointment booked.
- Example: Book 100 hygiene appointments in one month = £500 bonus.
Working Hours - (32-40 Hours a week across 2 sites where needed)!
E1 Dental (Whitechapel)
Monday–Friday: 9:00am–6:00pm
E12 Dental (Manor Park)
Monday: 2:00pm–8:00pm
Tuesday: 9:30am–8:00pm
Wednesday: 2:00pm–6:00pm
Thursday: 11:00am–8:00pm
Friday: 2:00pm–8:00pm
Saturday & Sunday: 10:00am–8:00pm
Weekend Availability
Weekend working is not essential but would be advantageous. If you work a weekend day, you will receive a day off during the week.
Pay: From £13.00 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Sick pay
Ability to commute/relocate:
- London E12 5AD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have the right to work in the UK (no sponsorship)
Education:
- A-Level or equivalent (required)
Experience:
- dental receptionist or practice: 2 years (required)
- sales: 2 years (required)
- reception: 2 years (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
