Service and Sales Administrator

Scott Combustion -
East Grinstead

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Job details

Full-time
9 days ago

Benefits

Company pension
Company events

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Administrative experience
HVAC
Organisational skills
Communication skills

Full job description

Summary

About Scott Combustion

Scott Combustion is a trusted leader in commercial gas and building services, backed by over 25 years of expertise. We build our reputation on technical excellence and lasting client relationships.

We are a proud member of the Mecsia group, combining our deep local knowledge with the resources of a leading national engineering and technical services group.

The Role

The Service & Sales Administrator plays a critical role in bridging the gap between the Business Development and Service teams. This position ensures the smooth coordination of customer enquiries, service delivery, quotations, and sales support activities.

You will be a key point of contact for customers and internal stakeholders, ensuring that opportunities are captured, service work is efficiently scheduled, and commercial processes run seamlessly from start to finish.

Package & Benefits

Location: East Grinstead

Salary: Dependant on experience

Hours: Full-time

Company Benefits

Pension scheme
Company Events

Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
25 days holiday

Key Responsibilities

Sales & Business Development Support

Provide administrative support to the Business Development Manager, including preparing quotations, proposals, and tender documents
Log and track sales enquiries, ensuring timely follow-up and accurate pipeline management
Maintain and update CRM systems with customer interactions, leads, and opportunities
Assist in identifying upsell and cross-sell opportunities from existing service clients
Support contract renewals and service agreement administration

Service Coordination

Act as a central liaison between customers, service engineers, and internal teams
Schedule service visits, maintenance activities, and breakdown responses efficiently
Ensure engineers are fully briefed with job details, site requirements, and documentation
Monitor job progress and ensure timely completion and reporting

Customer Interface

Serve as a primary contact for incoming customer enquiries (phone/email)
Provide professional and responsive communication, ensuring high levels of customer satisfaction
Manage customer expectations around scheduling, quotations, and service delivery

Commercial & Administrative Responsibilities

Prepare, issue, and follow up on quotations and service reports
Raise purchase orders, and job sheets, and invoices in line with company procedures.
Ensure accurate job costing, data entry, and record keeping
Support month-end reporting and performance tracking

Key Skills & Experience

Essential

Experience in an administrative, service coordination, or sales support role
Strong organisational skills and ability to manage multiple priorities
Excellent communication and customer service skills both verbal and written
Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook)
High attention to detail and accuracy

Desirable

Experience within engineering, industrial services, or HVAC-related industries
Familiarity with service scheduling or field service management systems
Commercial awareness and understanding of sales processes

Why Join Scott Combustion?

Opportunity to work at the centre of sales and service operations
Collaborative and supportive team environment
Exposure to both commercial and operational aspects of the business

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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