Are you an organised and customer-focused professional who thrives in a fast-paced environment? We're looking for a Distribution Administrator to play a key role in ensuring our deliveries, customer communications, and aftersales activities run smoothly and efficiently.
As the vital link between customers, suppliers, and internal departments, you'll help keep our distribution operations on track while delivering an outstanding customer experience. From coordinating deliveries and resolving queries to maintaining accurate records, you'll be at the heart of keeping our business moving.
What You'll Be Doing
- Acting as the first point of contact for customer enquiries, delivery queries, and aftersales requests.
- Coordinating communication between customers, suppliers, couriers, and internal departments.
- Managing and resolving issues promptly, keeping customers informed every step of the way.
- Maintaining accurate compliance records and updating systems with relevant information.
- Supporting the efficient processing and tracking of deliveries and aftersales activities.
- Delivering outstanding customer service and contributing to a positive customer journey
What We're Looking For
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive, problem-solving approach.
- The ability to manage multiple priorities in a busy environment.
- Previous experience in customer service, administration, aftersales, logistics, or despatch is desirable.
- Working 40 hors per week - 7am to 3:30pm Monday to Friday
If you thrive in a customer-focused environment and enjoy being at the heart of a busy operation, we'd love to hear from you.
Pay: £24,784.50-£25,882.50 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Do you have experience dealing directly with customers by phone and email?
- How many years of administration experience do you have?
Work Location: In person
