A good customer service team needs more than phones and computer screens. It needs people who enjoy working together, managers who are available when support is needed and an atmosphere where everyone feels comfortable being themselves.
You will become part of a friendly contact centre team of around 16 advisors. The office is busy and upbeat, but never overly formal. Colleagues share advice, celebrate good results and step in to help when a difficult enquiry needs a second opinion. Background music, regular team activities and plenty of conversation help keep the working day positive.
We are hiring someone who enjoys speaking with people and takes satisfaction in finding the right solution. You will handle a range of customer enquiries, listen carefully to what each person needs and make sure they finish the call feeling understood and supported.
Previous contact centre experience would be helpful, but it is not essential. What matters most is that you communicate clearly, remain calm under pressure and genuinely care about providing a positive experience.
What You Will Be Doing
- Responding to incoming customer calls with a warm and professional approach
- Asking the right questions to understand each enquiry fully
- Providing accurate information and practical solutions
- Taking ownership of customer concerns until the correct outcome is reached
- Handling more challenging conversations with patience and understanding
- Updating customer records and call notes accurately
- Working with colleagues and team leaders when additional support is required
- Contributing to a positive, helpful and inclusive team environment
What We Are Looking For
- Clear and natural communication skills
- A genuine interest in helping people
- Strong listening and problem-solving abilities
- The confidence to speak with customers from different backgrounds
- A calm and professional approach during difficult calls
- Good attention to detail when recording information
- Reliability and a positive attitude towards teamwork
Pay, Hours and Benefits
- £12.80 to £13.50 per hour plus a monthly performance bonus
- Monday to Friday, 9am to 6pm
- One hour fully paid lunch break each day
- Hybrid working available for up to two days per week after your initial training
- Supportive training with regular coaching from experienced team leaders
- Comfortable breakout space with free hot drinks, chilled refreshments and fresh fruit
- Regular team breakfasts, recognition rewards and informal social activities
- A relaxed office atmosphere with background music and space to recharge during breaks
This is a full-time opportunity for someone who wants a stable customer service role within a sociable and supportive Manchester team.
Apply today to be considered for an immediate start.
Pay: £12.80-£13.50 per hour
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Work Location: In person
