In this newly created role you will be leading the delivery of our CRM and website transformation, working closely with our systems integrator and internal teams across Marketing, IT, Digital, Operations, and our clinic network.
Leading client‑side delivery, ensuring our digital roadmap across CRM, website and future digital programmes is delivered effectively.
Mobilising and aligning stakeholders across the business around clear priorities, outcomes, and ways of working.
Establishing programme governance, including SteerCo, working groups, RAID management, integrated planning and reporting.
Managing delivery partners—including our systems integrator—to ensure milestones, dependencies and expectations are met.
Owning programme scope, timelines, budget oversight and benefits tracking.
Embedding change management from day one, ensuring clinics and teams are ready, trained and supported.
Mapping and optimising the full pet‑owner journey across acquisition, onboarding, retention and reactivation.
Championing a customer‑first, insight‑led approach to experience design.
Acting as a senior integrator across Marketing, IT, Digital, Operations and Clinics, influencing at all levels including ExCo.
Ensuring all programmes have clear KPIs and a test‑and‑learn culture.
Implementing best‑practice programme management frameworks and robust reporting.
Proactively identifying and managing risks, issues and dependencies, escalating where needed with clear recommendations.
You’ll play a defining role in shaping the future of Medivet’s digital experience—improving how millions of pet owners interact with us and how our clinics deliver care. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.
