Head Waiter
About Us
Newhall Mains is a 5-star hotel situated in the heart of the Scottish Highlands. The property comprises a collection of luxury cottages and suites, alongside our award-winning restaurant, whisky bar, and private airfield. With an unwavering commitment to exceptional hospitality and attention to detail, we are building one of Scotland's leading luxury hospitality destinations.
The Role
Newhall Mains is looking for a passionate and experienced Head Waiter. This is an exciting opportunity for someone who thrives in a fast-paced, luxury hospitality environment and takes pride in delivering outstanding guest experiences.
Working closely with the Restaurant Manager, you will play a key role in leading service, supporting and developing the front-of-house team, and ensuring every guest receives warm, attentive, and professional service from arrival through to departure.
The Ideal Candidate
As a small, family-run business, adaptability is essential, and a willingness to support wherever needed is a key part of the role. We are looking for someone who leads by example, remains calm under pressure, has excellent attention to detail, and enjoys mentoring others while creating memorable guest experiences.
The ideal candidate will be punctual, organised, approachable, eager to develop both themselves and their team, and able to bring energy and positivity to every service.
Key Requirements
- Deliver impeccable customer service to both our restaurant and hotel guests.
- Assist the Restaurant Manager with the day-to-day running of the restaurant floor.
- Support the training, coaching, and development of front-of-house staff.
- Ensure smooth communication between the kitchen and front-of-house teams.
- Lead by example in maintaining exceptional service, presentation, and professionalism.
- Handle guest requests and resolve any issues confidently and courteously.
- Be flexible to work evenings, weekends, and public holidays as required.
- Previous experience in a Head Waiter, Senior Waiter, or similar role within a quality restaurant, hotel, or gastro pub.
- Exceptional interpersonal and communication skills with a friendly, professional demeanour.
- Bring fresh ideas for systems, service standards, and operational improvements to continually enhance the guest experience.
What We Can Offer You
- Full-time position with a competitive salary based on experience.
- 28 days' annual holiday (pro rata), including service charge.
- Opportunities for career progression within a growing luxury hospitality business.
- Ongoing training and professional development.
- Opportunity to assist with and take part in unique guest experiences, including guided walks, foraging, e-bike tours, beach picnics, and other off-site activities.
- A supportive, friendly, and ambitious team environment where your ideas and contributions are valued.
Job Types: Full-time, Permanent
Work Location: In person
Job Types: Full-time, Part-time
Pay: £14.00-£16.00 per hour
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
