About us:
The TGS Automotive Group is a rapidly expanding vehicle conversions and solutions provider, tailored to the customers specific requirements, drawing on over 50 years of industry experience innovation and recognised craftsmanship.
Vacancy:
We are looking to recruit an experienced Customer Operations Executive. The role is office based in Fishponds (free parking), Bristol working 37.5 hours per week, Monday to Friday, £32,000 per year.
The role:
As a highly organised and detail-focused Customer Operations Executive you will to support the day-to-day coordination of customer orders, build progress, and delivery communication.
This role sits at the centre of the operation ensuring customers receive accurate, timely updates fully aligned to the production plan. The successful candidate will bring structure, consistency, and control to customer-facing activity, supporting the delivery of vehicles on time and to the required standard.
Key Responsibilities:
(1)Customer Communication
- Provide regular, accurate updates to customers on build progress and delivery timelines
- Ensure all communication reflects the agreed production plan no unconfirmed or speculative dates
- Respond to customer queries promptly, maintaining clear ownership through to resolution
- Escalate issues early where timelines or delivery are at risk
(2)Order Coordination
- Track orders from intake through to delivery
- Ensure all required information is captured and recorded accurately at order stage
- Monitor vehicle progress through build, PDI, and dispatch
- Support coordination of fleet rollouts and programme deliveries
(3)Planning Support
- Work closely with Production Planning to ensure alignment between customer updates and live schedules
- Maintain accurate trackers and systems (D365, Smartsheet, internal reports)
- Highlight any deviations from plan and support communication back to customers
(4)Operational Support
- Ensure all vehicles are fully work ready prior to handover (documentation, labelling, readiness)
- Support coordination between sales, engineering, purchasing, production, and aftersales
- Assist with resolving day-to-day operational issues impacting delivery
(5)Performance & Reporting
- Maintain accurate records of order status and customer communication
- Support reporting on key metrics (DIFOT, adherence to plan, backlog)
- Identify recurring issues and escalate for resolution
Key Objectives:
- Deliver accurate and consistent customer communication
- Maintain clear visibility of all live orders
- Support adherence to production plan
- Reduce customer queries and escalations through proactive updates
Contribute to improved DIFOT performance
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Skills & Experience:
- Experience in a coordination, admin, or customer operations role
- Strong organisational skills with ability to manage multiple tasks
- High attention to detail and data accuracy
- Confident communicator, both written and verbal
- Comfortable working in a fast-paced operational environment
Experience with ERP/CRM systems (D365, Smartsheet or similar preferred)
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Personal Attributes:
- Highly organised and methodical
- Strong sense of ownership and accountability
- Proactive and responsive
- Calm under pressure
- Team-focused with a willingness to support across functions
Why This Role Matters:
This role is critical to ensuring customers receive clear, accurate communication and that orders are managed effectively from start to finish. By bringing structure and consistency to customer operations, this position directly supports improved delivery performance, customer satisfaction, and overall business efficiency.
Interviews:
Interviews will take place onsite in Bristol with the Customer Operations Manager.
Company benefits:
- Company Healthcare Scheme
- Personal Pension Plan
- Life Insurance
- 23 days annual holiday entitlement, plus public holidays
- Free parking
If you are a motivated individual looking to contribute your skills in a dynamic environment, we encourage you to apply for this exciting opportunity.
Should you have any questions about this role, please contact [email protected].
