Service Administrator benefits package at Southampton (Totton) MAN Truck Centre
Job Benefits
- 25 days annual leave + Bank Holidays.
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
- On site parking
- Annual bonus potential of £4,800 (this increases after 1 year of continuous employment)
Hours
Monday to Friday 8.30am-5.00pm
JOB PURPOSE
The role of the Aftersales Administrator is to:
- Be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
Department/Business/Location:
Service
Reports to:
Service manager
Direct Reports:
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
- Support Aftersales dept in all aspects of invoicing.
- Submitting claims accurately to MAN UK.
- Carry out self-audits on all completed job packs to ensure manufacturer compliance.
- Analysing, processing workshop job cards and invoicing.
- Communicate with customers and obtain final order numbers
- Input costs on customers own portals .
- Carry out basic office duties and housekeeping.
- Assist front of house as and when required.
- Raise job packs in accordance with job requirement and audit standards.
- Customer service, face to face and handling phone enquiries.
Skills & Requirements
Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.
- Energy and enthusiasm.
- Attention to detail.
Experience
Essential
Desirable
- Automotive administrator experience
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.
At Harwoods, our values shape who we are and how we work:
- We Treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We’re proud to partner with Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.
Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.
As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.
If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.
Job Type: Full-time
Pay: £25,396.80-£30,196.80 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
