We are looking for a friendly, organised, and professional Optical and Hearing Care Assistant to join our team. This is a front-facing role where you will be the first point of contact for our patients, so delivering excellent customer service is essential.
This is a full-time position, working 5 days, Monday - Saturday with a day off in the week.
Key Responsibilities
- Welcoming patients and visitors in a professional and friendly manner
- Managing appointment bookings and diary scheduling
- Answering telephone and email enquiries
- Handling patient records accurately and confidentially
- Processing payments and supporting general administrative tasks
- Supporting the clinical team to ensure smooth day-to-day running of the practice
Essential Requirements
- Previous experience in a customer-facing role is essential
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Confident using computers and practice systems
- Ability to work well in a busy environment
Desirable (but not essential)
- Previous experience in an optical or healthcare setting
- Knowledge of optical products or NHS processes
What We Offer
- Supportive and friendly working environment
- Training and development opportunities
- Additional benefits include staff discount and a company pension.
Job Types: Full-time, Permanent
Pay: £13.30 per hour
Benefits:
Ability to commute/relocate:
- Gerrards Cross SL9 8ES: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Optical: 1 year (preferred)
- Receptionist: 1 year (preferred)
Work Location: In person
