Location: Exeter (Hybrid – typically 1–2 days per week)
Salary: £75,000–£85,000 + comprehensive benefits + equity opportunity
The Opportunity
We're supporting a rapidly growing UK SaaS business that is investing heavily in its Professional Services capability as it continues to scale across the UK and internationally.
This is a fantastic opportunity for an experienced Solutions Architect, Professional Services Consultant or Technical Consultant to join a collaborative, product-led organisation where you'll play a key role in shaping how enterprise customers successfully implement and adopt the platform.
Rather than simply delivering demonstrations or coordinating projects, you'll own the solution design process for complex customer implementations, acting as the bridge between customers, Product and Engineering teams.
The Role
You'll be responsible for:
- Leading customer discovery workshops to understand business processes and technical requirements.
- Challenging customer requirements where appropriate and recommending best-practice solutions.
- Designing scalable implementation approaches aligned to both customer needs and product capability.
- Working closely with Product and Engineering teams to translate business requirements into technical delivery.
- Supporting complex enterprise implementations from discovery through to successful go-live.
- Building trusted relationships with senior customer stakeholders.
- Helping refine and mature the organisation's Professional Services methodology as the company continues to grow.
What They're Looking For
You'll likely come from a background such as:
- Senior Solutions Architect
- Professional Services Consultant
- Technical Consultant
- Implementation Consultant
- Solutions Consultant
- Pre-Sales Engineer (with strong implementation experience)
You'll ideally have experience of:
- SaaS implementations.
- Enterprise customer discovery.
- Business process mapping.
- Stakeholder management.
- Solution design.
- Working alongside Product and Engineering teams.
- Presenting complex software solutions to technical and non-technical audiences.
- Influencing customers and challenging requirements to achieve better outcomes.
Why Join?
- Join a growing SaaS business at an exciting stage of its journey.
- Genuine opportunity to influence product adoption and implementation strategy.
- Work closely with senior leadership and engineering teams.
- Hybrid working with flexibility.
- Competitive salary, strong benefits package and equity opportunity.
- Clear opportunity to develop as the business continues to scale.
Pay: £65,000.00-£85,000.00 per year
Benefits:
Work Location: Hybrid remote in Exeter EX1
