Join Us at Truespeed Building Better Connections for Rural Communities
Location: Bath
Salary: £26,500 £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access
About Truespeed
At Truespeed, were doing more than just building a broadband network were helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, were passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.
If you enjoy helping people and take pride in delivering great customer service, wed love to hear from you.
The Role
As a Customer Service Advisor, youll be at the heart of what we do. Acting as the voice of Truespeed, youll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.
In This Role, You Will:
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Handle customer queries across multiple channels in a friendly, timely, and professional manner
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Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
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Support complaint resolution so customers feel listened to, supported, and valued
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Contact customers to book installations, clearly explain the process, and answer any questions
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Keep systems and records up to date while sharing knowledge with colleagues
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Support the wider team with additional tasks to ensure a smooth and positive customer journey
What Were Looking For
Were looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. Youll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
Youll bring:
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Experience in a B2C customer service environment (call centre, retail, or similar)
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Confidence in handling customer complaints through to resolution
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Good working knowledge of Microsoft Office
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Clear and confident communication skills, both written and verbal
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The ability to explain technical or complex information in a simple, customer-friendly way
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Strong listening skills and the ability to understand and respond to customer needs
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Empathy, adaptability, and professionalism when supporting a wide range of customers
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A proactive attitude, willingness to learn, and motivation to deliver excellent service
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A positive, approachable mindset and a strong team spirit
Why Join Truespeed?
At Truespeed, we dont just offer jobs, we build supportive, rewarding careers. Were proud to create an inclusive, collaborative environment where youll feel valued, encouraged, and have the opportunity to grow.
Our benefits package includes:
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25 days annual leave plus bank holidays
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Hybrid working
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Pension scheme
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Life insurance
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Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
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Excellent opportunities for career development and progression
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Free onsite parking
Be Part of Truespeeds Journey
If youre passionate about customer service and want to grow your career with a supportive, people-first company, wed love to hear from you.
We review applications on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
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Youll need to have the right to work in the UK, as were unable to offer visa sponsorship for this role
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This role is based in Bath, with three days a week working from our office
No agencies, please.
