Job Title: Operations Support Lead
Salary: £15 - £16 per hour (depending on exp)
Job Type: Full-Time / Office Based
Location: Castle Donington, DE74 2JB
Role Overview
The Operations Support Lead plays a key role in supporting the day-to-day efficiency of the business by providing operational and administrative support, while overseeing the bookings team on a daily basis.
This role acts as a central point of coordination, ensuring processes are followed, tasks are completed accurately, and operational activities run smoothly. The position does not carry full management responsibility but provides guidance, support, and structure to the team.
Key Responsibilities
Team Oversight
- Act as the primary point of contact for the bookings team for day-to-day queries
- Provide guidance and support to ensure consistency in working practices
- Assist with prioritisation of workloads where required
- Promote adherence to company processes and standards
Operational Support
- Provide direct administrative and operational support to senior management
- Assist with the coordination of operational activities across the business
- Prepare, organise, and manage operational data, reports, and documentation
- Monitor workflows and ensure tasks are completed efficiently
Coordination & Communication
- Support communication between bookings, engineering, and administrative functions
- Ensure information is accurately shared between teams
- Follow up on outstanding actions and maintain progress on operational tasks
Process & Compliance Support
- Support the implementation and consistent use of internal processes
- Identify areas for improvement within day-to-day operations
- Assist in maintaining accuracy and compliance across operational activities
Problem Resolution
- Handle day-to-day operational queries and issues
- Resolve routine problems independently where possible
- Escalate more complex issues appropriately
Key Skills & Experience
- Strong organisational and administrative skills
- Good understanding of operational processes (ideally within a service-based environment)
- Ability to coordinate and prioritise multiple tasks
- Confident communicator with the ability to support and guide a team
- High attention to detail and accuracy
- Proactive and solutions-focused approach
Role Boundaries
This role:
- Provides support and oversight, but does not carry full management responsibility
- Does not hold direct accountability for departmental performance
- Focuses on coordination, support, and consistency, rather than strategic decision-making
Summary
The Operations Support Lead is a pivotal support role within the business, helping to ensure operations run smoothly by combining team oversight with strong administrative and coordination capabilities. The role supports both the bookings team and senior management, contributing to overall operational efficiency without direct management accountability.
Pay: £15.00-£16.00 per hour
Application question(s):
- Do you have the right to work in the UK? (Essential)
- Do you have a visa? If so, what type of visa do you have?
- Do you have previous experience in an operations, administration, or business support role? Please briefly outline your experience. (Essential)
- Have you previously worked in a supervisory, team lead, or senior support role where you were responsible for supporting or guiding a team? Please provide details. (Essential)
- Do you have experience coordinating workloads, prioritising tasks, and supporting the day-to-day running of business operations? (Essential)
- Are you confident providing administrative support to senior managers, including preparing reports, maintaining records, and coordinating operational activities? (Essential)
- This role is based full-time in our Castle Donington office. Are you happy to work on-site Monday to Friday? (Essential)
- Do you have experience working within a service-based, engineering, maintenance, or scheduling environment? (Preferred)
- Please describe your experience supporting operational teams and ensuring processes are followed consistently. (Preferred)
- How do you prioritise multiple tasks and deadlines when supporting a busy operational team? (Essential)
- What interests you about the Operations Support Lead role, and what skills and experience make you a good fit? (Essential)
Work Location: In person
