BDC Operator
We are looking to recruit a BDC (Business Development Centre) Operator to join our small friendly team within our call centre department based at FRF Motors Limited in Swansea. This role will play a crucial part in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.
Duties of the BDC Operator:
· Dealing with inbound and outbound service and sales enquiries
· Logging and tracking all leads, ensuring all are followed through
· Following up appointments
· Following up lost sales
· Contact businesses or private individuals to obtain appointments with the relevant department
· Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)
· Ensure that all relevant information for all customers is captured
· Process all bookings and any amendments efficiently and accurately
· Promote the key features of the company experience to all customers
· Carefully and accurately record daily achievements
· Meet daily/weekly target rate of booking calls
· Carries out all work in an efficient, professional and safe manner, to meet customer requirements and maximise BDC and marketing utilisation and productivity
Personal Specification – Essential
- Proven track record in sales/customer service
- Previous experience of working to and successfully achieving targets
- Good standard of education with a qualification in Maths and English
- Excellent communication, administrative and organisational skills
- Excellent customer service/people skills delivering services to high standards
- Polite, calm and approachable persona
- Ability to work on own initiative or with minimum supervision
- Must have flexible ‘can do’ approach
- Proficient in relevant computer applications and systems
- Knowledge of sales principles and methods
- Ability to successively use persuasiveness/negotiation techniques
Hours of work: Monday to Friday 8 am to 5.30 pm
In return we offer:
· Generous monthly performance related bonus scheme
· Workplace pension scheme
· Mazda Car Benefit Scheme
· Employee discounts
· Eyecare Voucher Scheme
· Referral reward programmes
· Employee of the Quarter Awards
· Additional holidays with length of service
The successful candidate(s) will be required to complete a DBS basic disclosure. Disclosure expense will be met by the employer.
Job Types: Full-time, Permanent
Pay: From £28,089.10 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Experience:
- Administrative experience: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
