As a Spa Receptionist you’ll deliver a calm and attentive service that sets the tone for a relaxing and memorable experience. You’ll welcome each guest with warmth and professionalism, guiding them through their visit and ensuring every detail is thoughtfully managed. Whether you’re handling bookings, offering tailored recommendations, or supporting the wider spa team, your approach is always organised, reassuring, and personable.
You’ll bring skill, energy, and genuine care to every guest interaction. Here’s what you’ll be up to:
- Welcome each guest with warmth and professionalism, creating a calm and inviting first impression from the moment they arrive.
- Manage bookings, appointments, and enquiries with care and accuracy, ensuring every detail is handled smoothly.
- Offer thoughtful recommendations on treatments, facilities, and products, tailoring your approach to each guest’s needs.
- Maintain a serene and organised reception area, supporting the overall atmosphere of relaxation throughout the spa.
Support the wider spa team where needed, contributing to a positive, collaborative environment.
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We live by our values, and we want you to bring them to life every day:
- Nimble - Agility is at the heart of how we work. We move fast, adapt quickly, and always keep people at the centre of what we do.
- Honest - You’ll be part of a team that believes in doing the right thing.
- Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
- Open - We’re looking for someone who values inclusivity, connection, and community.
Bring your passion, skill, and dedication, and we’ll give you the platform to create memorable, restorative experiences that guests will treasure long after they leave.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
