Early Help
About the role
we are seeking to appoint an Early Help Business Co-Ordinator. The Early Help Co-Ordinator’s are based within our Locality Family Hubs of East Bury, Whitefield and Radcliffe. The role supports the Early Help and Early Years teams who offer a wide number of services within the Hubs. This is a varied role which includes welcoming the public and professionals in to our Hubs and providing administrative support to the Early Help service. Excellent verbal and written communication skills will be required, together with high levels of customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users.
Normal hours of work are Monday to Friday, 8.45-5pm, 37 hours per week; There may be a requirement to work in different localities dependent on service demand.
What You'll Be Doing
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Providing excellent customer service to families, partners and professionals.
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Acting as the first point of contact both face-to-face and over the telephone.
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Managing shared inboxes and responding to enquiries.
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Organising and maintaining electronic records, databases and filing systems.
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Supporting meetings, preparing documents, presentations and reports.
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Processing financial transactions, orders and invoices in line with council procedures.
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Supporting the day-to-day operation of Family Hubs, including health and safety processes and building administration.
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Working collaboratively with colleagues across Early Help and partner agencies to support positive outcomes for children and families.
About You
We are looking for someone who:
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Has experience in an administrative or business support role.
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Can provide a professional, friendly and efficient service to a wide range of customers.
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Is highly organised and able to prioritise competing demands.
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Has excellent verbal and written communication skills.
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Is confident using Microsoft Office applications, databases and email systems.
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Works well independently and as part of a team.
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Has strong attention to detail and can work accurately to deadlines.
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Holds an NVQ Level 2 in Business Administration or can demonstrate equivalent experience.
Why Join Us?
This is an opportunity to become part of a passionate Early Help Service that is committed to supporting children, young people and families to achieve positive outcomes. You will work in a supportive environment where your contribution is valued and where you can make a real difference to local communities every day.
As an employee of Bury Council, you will be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and will contribute to a culture that values equality, diversity, inclusion and wellbeing.
This version is more attractive to candidates, highlights the impact of the role, and reflects the wider responsibilities contained within the JD rather than focusing only on reception and administration duties.
