The Company
Riweb is a UK-based WordPress support agency providing websites, digital solutions and ongoing services to businesses across a wide range of industries.
Job Overview
We are looking for an organised and professional administrator to join our small and friendly team. This varied role involves supporting our clients, coordinating projects and ensuring day-to-day administrative tasks run smoothly. You will report directly to the Operations Director.
20 hours per week
Monday-Friday
Flexibility between the hours of 9:30am-3:30pm
Key Responsibilities
- Act as a first point of contact for clients, handling email enquiries and telephone messages.
- Work closely with the development team to ensure work is completed efficiently and to a high standard.
- Maintain the task management system ensuring it is accurate and up to date at all times.
- Carry out project administration tasks, including reviewing completed design and development work, monitoring project progress and following up with clients to keep projects moving.
- Creating quotes & raising invoices.
Person Specification
Essential
- Excellent written & verbal communication.
- High attention to detail.
- Excellent organisational and time management skills.
- Customer service experience.
- Problem-solving skills.
- Ability to manage multiple priorities.
- Proactive, hands-on attitude.
Desirable
- Experience within a technical/digital environment.
- Experience using Slack & ClickUp
Join us if you're passionate about working within a supportive team that delivers outstanding and professional service to clients!
Pay: Up to £15,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Work from home
Application question(s):
- Are you available to work between the hours of 9:30am and 3:30pm Monday-Friday (4 hours per day)
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
