Gift Republic is a fast-growing, design-led gift and novelty gift supplier, working with leading retailers across the UK, Europe, and North America. Known for creative products and strong retail partnerships, we’re continuing to expand internationally.
We are looking for an organised, proactive Administration Manager to sit at the heart of our global sales operation. This is a varied, hands-on role combining trade customer administration, sales support, systems management, and day-to-day supervision of a small admin and customer service team.
You’ll play a key role in ensuring orders flow smoothly, customers are well supported, and the sales team can focus on growth.
Key responsibilities
Team leadership & coordination
- Supervise and prioritise the workload of an administration assistant and customer service representative.
- Act as a point of escalation, supporting problem-solving and maintaining service standards
- Work closely with sales, accounts, warehouse teams, and international reps
Trade customers & orders
- Manage trade customer onboarding and account setup across systems
- Process and oversee orders from multiple channels (email, portals, Faire, MarketTime, major customers)
- Resolve stock queries, substitutions, back orders, shortages, and returns
- Act as a key contact for trade customer enquiries by phone and email
Accounts, pricing & approvals
- Manage custom pricing, key account records, and bi-annual price list updates (UK, US, CA, EU)
- Process payments, coordinate credit applications, and monitor pending approvals and deposits
- Investigate and resolve failed or delayed orders to ensure timely shipment
International, reps & reporting
- Support international trade requirements (EORI, PST, business numbers, distributors)
- Liaise with UK, US, CA, and EU sales reps, providing order support, samples, images, and documentation
- Prepare monthly open order and commission reports and join quarterly rep calls
Trade shows & product admin
- Oversee trade show administration, including samples, stock checks, show packs, and rep communications
- Support new product setup and marketplace listings across customer portals
General admin support
- Authorise sales-related RAs and office invoices within agreed limits
- Provide flexible admin support to the wider sales team
About you
- Highly organised, detail-focused, and confident juggling priorities
- Comfortable supervising workloads and working across multiple systems
- Proactive, solutions-driven, and calm under pressure
- Friendly, professional communicator with a customer-first mindset
Why join us?
- A visible, trusted role with real responsibility
- A collaborative, supportive sales environment
- Exposure to global markets and key retail partners
What’s in it for you
- Competitive salary – Up to £35k – Commensurate with experience
- Company pension scheme
- Medical insurance
- A varied, visible role within a fast-growing, international gift business
- A supportive team environment with real opportunity to make an impact
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Work Location: Hybrid remote in South West London SW19 2RL
