Job Title: Maintenance and Compliance Executive
Location: London / UK (hybrid working available) - 4 day a week, 7 hours a day
Reporting To: Senior Store Designer
Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.
From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.
Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.
We are proud to have received:
Responsible Jewellery Brand, 2026 – Country & Town House
Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Maintenance and Compliance Executive to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Maintenance & Compliance Executive role is an exciting opportunity to help ensure our stores are maintained to the highest standards whilst operating smoothly at all times. Working alongside external contractors and internal teams, you will ensure that all planned and reactive maintenance is completed in a timely manner. This role reports into the Store Design & Build Project Manager within the Visual Experience team.
What you’ll do
Responsible for solving all reactive maintenance issues by triaging tickets submitted to the help desk by store teams, always finding the most efficient and cost effective solutions across our global retail locations.
Hold full operational accountability for all reactive repairs and Planned Preventative Maintenance (PPM) across all store locations.
Compliance & Safety: Ensure 100% adherence to all statutory compliance requirements and safety standards across the store estate.
Manage third-party contractors and oversee Service Level Agreements (SLAs) for core estate services, including cleaning, pest control, and Legionella management.
Take full ownership of the maintenance and compliance budget, driving cost-efficiency while ensuring high standards of service delivery.
Partner closely with the Senior Store Design Manager, executing all requested support tasks and operational requirements.
Drive post-opening and post-refurbishment snagging.
Visiting stores to monitor standards of repairs completed by contractors, ensuring customer experience is always prioritised.
Ensuring all regular maintenance is planned and executed to agreed timeframes, maintaining excellent record keeping. For example: PAT testing, emergency lighting tests and HVAC system checks.
Managing the process of setting up new stores into the regular maintenance schedules with multiple external contractors.
Pro-actively communicate with internal stakeholders on all maintenance and facilities issues. Liaising between store teams and external contractors to organise visits.
Own the relationship with key external contractors to ensure they are reaching our service level agreements. Regularly review contracts and agreements to ensure value for money and efficiency.
Monitoring all spend on the facilities budget, ensuring all works are kept within agreed budgets and provide forecasting as needed.
Ensure a safe working environment is maintained in all our stores by addressing H&S concerns in a timely and prioritised manner.
Organising contractors to access the Visual Experience team’s storage unit and keeping the inventory up to date.
Supporting new store openings when the Store Design & Build Project Manager is not able to attend.
Confident to complete small maintenance/repair works such as painting (preferred but not essential).
What you’ll bring
This role aligns with the competencies for a Junior (Level 1) role in our Head Office Capability Framework:
Connect & Empower
Communicates Effectively: You are comfortable communicating clearly and respectfully with both internal stakeholder and external parties
Collaborates Proactively: You build consensus and openly shares updates with colleagues. You are willing to support team members across the wider VM team.
Drive & Deliver
Workflow Management: You prioritise your workload in line with business priorities, understanding the distinctions in urgent / important tasks. You are able to balance planned maintenance schedules with reactive repairs while maintaining a strong desire to deliver at pace.
Delivers Results: You take accountability for managing third-party SLAs, budgets, and snagging. You meet deadlines reliably and take pride in producing accurate, high-quality work that meets the high standards of a luxury environment.
Grow & Adapt
Master & Apply
To be successful at Monica Vinader, it helps if you...
Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know - and act fast to figure it out
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Regular travel to our UK Retail Locations and London Head Office. 2-3 days in London per week.
Occasionally this role will need to meet external contractors on site pre/post store opening hours when required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
Caring
We act with respect and empathy for people, communities, and the planet.
Fast Paced
We move with focus and flexibility to make progress quickly and decisively.
Exceptional
We hold ourselves to high standards and are always learning, improving, and raising the bar.
Commercial
We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
