Role Purpose
The Registered Manager holds full regulatory, operational, and strategic responsibility for two residential services, ensuring both services deliver safe, effective, caring, responsive, and well-led care in line with Care Quality Commission (CQC) standards.
The role is accountable for driving high-quality, person-centred outcomes for adults aged 18–64 with mental health needs and/or learning disabilities, while ensuring consistency, sustainability, and continuous improvement across both services.
You will provide visible leadership across sites, embed a strong values-based culture, and ensure both services operate at a minimum of “Good” CQC rating, with a clear trajectory toward “Outstanding.”
Key Responsibilities. Strategic Leadership & Multi-Service Management
- Provide strong, visible, and values-led leadership across two services, ensuring alignment in culture, practice, and performance
- Hold registration with CQC for both locations, ensuring full regulatory compliance at all times
- Oversee day-to-day operational management, delegating effectively to Deputy Managers while retaining overall accountability
- Develop and implement service improvement plans, ensuring continuous quality enhancement across both sites
- Foster a high-performance culture, promoting accountability, innovation, and learning
- Ensure both services operate in line with organisational vision, policies, and best practice frameworks
2. Quality of Care & Outcomes
- Ensure delivery of high-quality, person-centred care that promotes independence, dignity, and choice
- Oversee the development, implementation, and review of robust care plans, risk assessments, and outcome measures
- Drive positive outcomes in areas such as wellbeing, social inclusion, independence, and reduced risk
- Ensure effective Positive Behaviour Support (PBS) and trauma-informed approaches are embedded
- Monitor service performance through KPIs, audits, and feedback, taking corrective action where required
- Lead on learning from incidents, complaints, and safeguarding to improve practice
3. Governance, Compliance & Safeguarding
- Ensure full compliance with CQC regulations, including the Health and Social Care Act 2008 (Regulated Activities) Regulations
- Maintain robust governance systems across both services, including audits, quality assurance, and reporting
- Take lead responsibility for safeguarding, ensuring all concerns are managed promptly and appropriately
- Oversee medication management systems, ensuring safe and effective practice
- Ensure compliance with health & safety, infection prevention, and data protection (GDPR)
- Lead CQC inspections, internal audits, and external reviews with confidence and professionalism
4. Workforce Leadership & Development
- Lead, manage, and develop two staff teams, ensuring consistency in standards and practice
- Ensure safe staffing levels, effective rota management, and workforce planning across both services
- Oversee recruitment, induction, supervision, and appraisal processes
- Manage performance, conduct, and capability issues in line with HR policies
- Develop Deputy Managers and senior staff to ensure strong operational leadership at each site
- Promote a culture of continuous professional development, reflective practice, and staff wellbeing
5. Financial & Operational Management
- Hold accountability for budget management across both services, including staffing, resources, and occupancy
- Ensure financial sustainability while maintaining high-quality care delivery
- Monitor agency usage, overtime, and cost pressures, implementing controls where needed
- Oversee referrals, assessments, and admissions, ensuring appropriate placements and compatibility
- Contribute to business development, service growth, and strategic planning
6. Partnership Working & Stakeholder Engagement
- Build and maintain effective relationships with commissioners, local authorities, healthcare professionals, and external agencies
- Act as a professional representative for both services at reviews, safeguarding meetings, and multi-disciplinary forums
- Ensure clear communication with families and stakeholders, promoting transparency and trust
- Contribute to organisational reputation and external partnerships
7. On-Call & Operational Responsibility
- Participate in an on-call rota, providing leadership support for both services outside of core hours
- Respond to incidents, emergencies, and service pressures, ensuring appropriate escalation and resolution
Person Specification Essential
- NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
- Proven experience as a Registered Manager or senior leader overseeing residential services
- Experience managing multiple services or complex care environments
- Strong working knowledge of CQC regulations, KLOEs, and quality frameworks
- Significant experience supporting adults with mental health needs and/or learning disabilities
- Demonstrated ability to lead teams, manage performance, and drive service improvement
- Strong organisational skills with the ability to manage competing priorities across sites
- Commitment to equality, diversity, and inclusion
Desirable
- Experience achieving or maintaining Good or Outstanding CQC ratings
- Knowledge of Mental Health Act, Mental Capacity Act, and DoLS
- Experience in turnaround or service improvement environments
- Experience working closely with commissioners and regulatory bodies
Key Competencies
- Strategic thinking and decision-making
- Leadership across multiple teams and locations
- Resilience and adaptability
- High level of accountability and integrity
- Strong communication and interpersonal skills
- Analytical and problem-solving ability
What We Offer
- Competitive salary and benefits package
- Structured support from senior leadership and quality teams
- Opportunities to lead and shape multiple services
- Ongoing professional development and career progression
Safeguarding & Compliance
This role is subject to an enhanced DBS check. The organisation is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Work Location: In person
