Be the Engine Behind Our Exceptional Service
Are you an organised, proactive problem-solver who thrives in a fast-paced environment? This is a exciting opportunity to play a pivotal role at Anglia Door Systems, keeping our operational wheels turning and ensuring our customers receive elite service every single day.
As a trusted name in industrial and commercial door's, Anglia Door Systems is built on reliability, rapid response, and high-quality workmanship. But we aren’t just looking for someone to push paperwork. We want a sharp, customer-focused Customer Service Administrator who will take true ownership of the front-line experience, streamline office workflows, and bridge the gap between our clients, engineering teams, and management.
You’ll have the autonomy to manage your workload, solve daily operational puzzles, and make a direct impact on our reputation and growth.
Key Responsibilities
- Customer First Contact: Be the welcoming, responsive voice of Anglia Door Systems. Handle incoming enquiries, process Maintenance / Repair/ Installation requests, and deliver clear, professional updates to clients.
- Service & Engineer Scheduling: Coordinate daily schedules for field service engineers, ensuring efficient travel routing, rapid emergency call-out response, and maximum job completion rates.
- Job Administration & Invoicing: Manage end-to-end job logging, prepare quotes, process purchase orders, and accurately issue job sheets and customer invoices using our management software.
- Cross-Functional Communication: Act as the vital link between customers, engineers, suppliers, and senior management to ensure seamless operational flow from initial query to final sign-off.
- Process Improvement: Spot bottlenecks in day-to-day administration and suggest smart, practical solutions to elevate customer satisfaction and administrative efficiency.
About You
A proactive, highly organised administrator who pairs a customer-centric mindset with the sharp attention to detail needed to keep operations running smoothly.
- Experience: Strong background in customer service, scheduling, or operational administration (experience within industrial engineering, building services, or door systems is a bonus, but not essential).
- Communication: Exceptional phone manner and written communication skills with a natural ability to build rapport and handle high-pressure customer situations with poise.
- Tech-Savvy: Comfortable navigating CRM/job management systems, Microsoft Office, and scheduling software.
- Problem-Solving Spirit: Calm under pressure with a "get it done" attitude when fast-moving operational shifts require quick thinking.
What We Offer
- Competitive Base Salary
- True Autonomy: The room to take ownership of your day-to-day workflow without micro-management.
- Career Growth: Real opportunities to develop your career and responsibilities as our business continues to expand.
- Great Culture: A supportive, down-to-earth team environment where high performance and good ideas are recognised and valued.
Opportunities to step in and make an immediate, recognised impact don't stay open for long. If you have the organisational grit, customer focus, and drive to keep Anglia Door Systems moving forward, apply today and take the next step in your career.
Pay: £28,000.00 per year
Work Location: In person
