Company Overview
Vic Young Ltd is an award-winning car dealership located in the North East of England. With over 45 years of experience, we pride ourselves on delivering best-in-class service to our loyal customer base in South Shields and beyond. As official MG and Nissan Approved service centres, we offer a wide range of automotive services.
Summary
We are seeking an Automotive Service Advisor to join our dynamic team at Vic Young Ltd. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional service while managing their vehicle maintenance and repair needs. Your contributions will be vital in maintaining our reputation for excellence.
Responsibilities
- Act as the first point of contact for customers seeking vehicle servicing and repairs.
- Provide detailed information about services and pricing to customers.
- Manage customer appointments and ensure timely follow-up on service requests.
- Handle cash transactions accurately and efficiently.
- Upsell additional services based on customer needs and vehicle condition.
- Collaborate with technicians to ensure clear communication regarding customer requirements.
- Maintain accurate records of customer interactions and service history.
Requirements
- Proven experience in a customer service role, preferably within the automotive industry.
- Mechanical knowledge to effectively communicate with customers about their vehicle needs.
- Excellent communication skills with a focus on building rapport with customers.
- Ability to handle cash transactions responsibly and accurately.
Hours & Pay
- Monday to Friday 8.30am–5.30pm, with overtime on a Rota basis to cover both Saturday mornings 8.30-12.30 and a 6 pm finish on weekdays.
- From £29,000 per annum.
- Additional bonus available.
If you are passionate about delivering outstanding customer service in the automotive industry, we invite you to apply today and become part of our award-winning team at Vic Young Ltd!
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Can you please let us know a little more about yourself and why you think we would work well together?
Experience:
- motor trade: 1 year (preferred)
- customer service: 2 years (preferred)
Work Location: In person
