“Unlocking Opportunities & Strengthening Communities”
Introduction
At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re looking for a Neighbourhood Support Advisor to deliver exceptional customer service and experience to our customers..
You will support the Neighbourhood Locality Team by effectively managing available homes and delivering high quality customer support and account management.
This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.
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If this sounds like you, we’d love to hear from you!
We are looking for 1 x full time role & 1 x part time (25 hour) role
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The Role
As a Neighbourhood Support Advisor, you will:
Attend customer engagement events and residents' meetings to understand customer needs and expectations and provide advice and guidance.
- Act as an advocate for vulnerable and at-risk customers, ensuring they receive tailored support that meets their individual needs and circumstances.
- Support the administration of the housing applications process including running matching lists and processing nominations.
When required, assist with the allocation of social housing properties in accordance with guidelines and procedures.
Attend meetings with Capital Investment prior to completion and handover of properties to develop an understanding of the development and suitability for prospective applicants.
- Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery through income collection and recovery.
Why Join Kingdom Group?
Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It’s not just about what we do; it’s about how we do it, with care, collaboration, and a commitment to continuous improvement.
We’re proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.
We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential.
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What We Offer:
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- 10% Employer Contribution Pension Scheme
- Flexible working opportunities
- A chance to be part of meaningful work that improves lives and creates lasting impact.
- A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture.
- Opportunities for professional growth in a team that’s passionate about innovation and collaboration.
- A culture guided by our CARES values:
- Customer: Every action delivers the best experience and outcome.
- Accountable: We take responsibility for our actions and decisions.
- Respect: We value diversity and the contributions of every individual.
- Efficient: We continuously improve to achieve our goals.
- Supportive: We work together to create a better workplace and better outcomes.
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About You:
We’re looking for people who have:
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- HNC level qualification in a relevant discipline, or equivalent Housing Qualification, or equivalent experience
- At least two years relevant experience
- Commitment to and engagement with Continuous Professional Development
- Previous experience in a customer focused role
- Accuracy and attention to detail
- The ability to confidently engage with a wide range of customers
- Knowledge of Data Protection
- Knowledge of relevant Housing legislation
Ready to Apply?
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Closing Date: 12 July 2026
Interviews to be held – Tuesday 21st July 2026
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Location - The Tax Office by Cohere, Pentland Park, Glenrothes KY6 2AL
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Please specify which type of position and hours you wish to apply for within your application.
This is your opportunity to make a real difference. Join Kingdom Group and help us deliver smarter, better services that improve lives and strengthen communities.
Apply today and let’s shape the future together.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
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Scottish Charity No: SC000874
