Job Summary
Working as part of the Customer Experience Team, your main duties will include supporting and resolving our customer’s queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service. You will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required. Converting incoming customer prosects into accounts and working closely with our online retailers to ensure quick and efficient receipt of their orders.
You will need to be able to multi-task, have a positive approach, ability to resolve queries, desire to work to targets, show resilience, have a willingness to work in a team, have excellent communication skills, an ability to work to deadlines and confident/literate in all Microsoft programmes and general IT systems, you will be willing to cross-cover within other areas of the business as and when support is required.
Pay: From £25,500.00 per year
Benefits:
- Canteen
- Free parking
- On-site parking
Work Location: In person
