About us
Hexpress Healthcare is a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries around the world, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, which allows our customers to safely order and receive medication from the comfort of their homes. Join us at Hexpress Healthcare Ltd and be a part of a dynamic and forward thinking organisation that is committed to making a positive impact on healthcare, enhancing patient experiences, and shaping the future of the industry. Together, we can drive healthcare forward with passion, dedication and a shared vision for a healthier world.
We’re looking for a proactive and creative Social Media & Community Executive to help us grow our social media presence across popular social media platforms and online communities.
This role is ideal for someone who is eager to develop, experiment, and take ownership. We’re looking for someone who brings ideas, not just executes briefs. You’ll work closely with the wider content and marketing team, with full support and sign-off where required.
The role
You will help plan, create and execute our social strategy, with a focus on growing engaged audiences and building meaningful relationships with creators and ambassadors.
You should be confident suggesting ideas, testing new formats, and learning quickly. You may be comfortable being on camera and filming content when needed, though this is not mandatory from day one.
Key responsibilities
- Social Content & Channel Growth: Plan, create and publish engaging content across TikTok, Instagram and emerging platforms, focused on growing reach and engagement.
- Content Calendar & Campaign Alignment: Own and maintain the social content calendar, aligning activity with wider marketing priorities and campaigns.
- Creative Testing & Trends: Test new formats, hooks and ideas. Stay ahead of platform trends and proactively suggest new opportunities.
- Community & Reputation Management: Engage with audiences, monitor brand conversations and maintain a strong, professional brand presence.
- Creator & Ambassador Outreach: Identify, recruit and nurture relationships with creators and brand ambassadors to expand reach and credibility.
- Cross-Functional Collaboration: Work closely with content, medical, design and legal teams to ensure content is engaging, accurate and compliant.
- Tools & Workflow Efficiency: Confidently utilise relevant tools (e.g. scheduling, social listening, analytics, AI-assisted workflows) to optimise planning, publishing and reporting processes.
- Performance & Optimisation: Monitor platform performance, analyse insights, and refine strategy based on data.
What we’re looking for
- Enthusiastic about social media, influencer marketing, and community management, with a willingness to learn and grow in the role
- Strong understanding of social media platforms, including short-form & long-form content dynamics
- Ability to spot trends and adapt them appropriately for the brand, audience, and regulatory requirements
- Strong communicator
- Creative thinker with a bias toward action
- Comfortable suggesting ideas and taking initiative
- Organised and able to manage multiple workstreams
- Commercial awareness
- Willingness to appear on camera if required
- Experience in healthcare, wellness or regulated industries is a bonus
How to apply
To apply, please submit your CV along with a short application text or cover letter explaining why you think you’d be a good fit for this role, along with a link to a social media account or videos you have. Please also respond to the application questions included in the form.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted regarding next steps.
Pay: From £27,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Describe one short-form video idea for HealthExpress.co.uk, including the hook and why it would work for our audience. Add a link to a similar example if relevant.
- Are you able to commit to a hybrid working arrangement (3 days in office, 2 days remote)?
- Do you have the legal right to work in the UK?
Work Location: Hybrid remote in Croydon CR0 6AD
