Main Purpose
- To act as a key component of both our administrative and typing teams to ensure adherence to client SLAs.
Principal Tasks and Duties
- Working closely with the rest of the administration team to ensure each of our individual investigations are proactively conducted within our SLAs.
- Offering assistance to the rest of the administration team and providing a resource overflow for the Instructions Processor and Logistics Coordinator.
- Liaising with our field agents to ensure that investigations are completed in accordance with specific case and client requirements.
- Handling incoming calls from our clients, their customers and our field agents
- Ensuring our case management system is accurately updated.
Key Skill Requirements
- Accurate data input skills.
- Ability to adapt to different tasks and work under pressure.
- Confident and articulate phone manner.
- Team player mentality.
Salary
- Competitive Salary dependant on experience
Job Types: Full-time, Permanent
Pay: From £23,200.00 per year
Education:
Work Location: In person
